88% Of Customers Rate Their Flights ‘Excellent/V. Good’

Ryanair today (6 June) released its May customer service statistics, which show that:

• 92% of May flights arrived on-time (up from 76% May 2018) excl. ATC delays
• ATC staff shortages delayed over 5,460 Ryanair flights (7%) in May

Ryanair also released its May ‘Rate My Flight’ customer experience scores, which show 88% of over 120,000 respondents rated their flight ‘Excellent/Very Good /Good’, recording high ratings for crew friendliness (93%), onboard service (90%), range of food & drink (83%), and boarding (82%).

Ryanair’s Kenny Jacobs said:

“Ryanair carried more than 14.1m customers in May with over 92% of our 78,000 flights arriving on-time, a considerable improvement on May 2018 when due to ATC strikes, just 76% of flights arrived on time. We continue to deliver industry leading punctuality, despite continued ATC staff shortages delays in Austria, Belgium, France, Germany, Spain and the UK, as well as ATC strikes in France and Belgium. Consumers across Europe have suffered an increase in ATC delays, and this will continue to worsen if action is not taken by ATC providers to fix the ongoing staff shortages.

We’re very pleased that 88% of customers surveyed (over 120,000) rated their Ryanair flight in May as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to try harder to continuously improve our customer service.”