89% OF CUSTOMERS RATE RYANAIR EXCELLENT/VERY/GOOD

Ryanair today (4 Mar) released its February customer service statistics, which show that:

• 93% of February flights arrived on-time (no change YoY, 93% February 2019) excl. ATC delays
• ATC staff shortages delayed 3,730 Ryanair flights in February (7%)

Ryanair also released its February ‘Rate My Flight’ customer experience scores, which show 89% of over 81,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (93%), onboard service (91%), range of food & drink (85%), and boarding (85%).

Ryanair’s Kenny Jacobs said:

“Ryanair Group Airlines carried over 10.5m customers in February, and we are pleased that over 93% of our 58,000 flights arrived on-time excl. ATC delays.

There has been a notable drop in forward bookings towards the end of Mar, into early Apr, and we will proactively prune our schedule to and from those airports where travel has been most affected by the Covid-19 outbreak. We will continue to comply fully with guidelines from National Governments, the WHO and EASA as they are updated on a regular basis, and will update the market in due course on any significant developments.

We’re satisfied that 89% of customers surveyed (over 81,000) rated their Ryanair flight in February as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”