Ryanair today (6 Mar) released its February customer service statistics, which confirm that it delivers Europe’s No 1 customer service as:
- 93% of flights arrived on-time (excl. ATC delays) compared to 86% in Feb 2018
- ATC staff shortages delayed over 1,900 flights (4%)
Ryanair also released its February ‘Rate My Flight’ customer experience score, which show that 90% of respondents rated their flight experience ‘Excellent/Very Good /Good’, recording high ratings for boarding (86%), crew friendliness (94%), onboard service (92%) and range of food & drink (84%).
| February – Rate My Flight | Excellent/Very Good /Good |
| Overall Experience | 90% |
| Boarding | 86% |
| Crew Friendliness | 94% |
| Onboard Service | 92% |
| Food & Drink Range | 84% |
Ryanair’s Kenny Jacobs said:
“Ryanair carried more than 9.6m customers in February with over 93% of our 53,000 flights arriving on-time, as we continue to deliver industry leading punctuality, despite ATC staff shortages in France, Germany and the UK.
We’re pleased that 90% of over 82,000 customers rated their Ryanair flight in February as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews on their flights via the Ryanair app and via email. We welcome this feedback, which helps us to try harder to further improve the Ryanair service for customers.”