89% Of Customers Rate Ryanair Excellent/Very/Good

Ryanair today (5 Feb) released its January customer service statistics, which show that:

• 93% of January flights arrived on-time (up from 89% January 2019) excl. ATC delays
• ATC staff shortages delayed 1,975 Ryanair flights in January (3%)

Ryanair also released its January ‘Rate My Flight’ customer experience scores, which show 89% of over 104,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (93%), onboard service (91%), range of food & drink (85%), and boarding (85%).

Ryanair’s Kenny Jacobs said:

“Ryanair Group Airlines carried over 10.8m customers in January with over 93% of our 62,000 flights arriving on-time excl. ATC delays. While these ATC delays improved significantly in January, there is still a needless impact on our punctuality – with France, Germany and Portugal as the worst affected countries. However, our industry-leading performance continues with improved year-on-year punctuality.

We’re satisfied that 89% of customers surveyed (over 104,000) rated their Ryanair flight in January as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”