Ryanair today (4 Dec) released its November customer service statistics, which show that:
- 93% of November flights arrived on-time (up from 91% November 2018) excl. ATC delays
- ATC staff shortages delayed 3,499 Ryanair flights in November (6%)
Ryanair also released its November ‘Rate My Flight’ customer experience scores, which show 88% of over 133,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (92%), onboard service (91%), range of food & drink (84%), and boarding (84%).
|November – Rate My Flight||Excellent/Very Good/Good|
|Food & Drink Range||84%|
Ryanair’s Kenny Jacobs said:
“Ryanair carried 11m customers in November with over 93% of our 60,000 flights arriving on-time excl. ATC delays. ATC staff shortages and disruptions have had less of an impact in November compared to previous months – but still continue to affect services, with Germany, Spain and Portugal as the worst ATC providers last month. Despite this, our punctuality is up year-on-year.
We’re pleased that 88% of customers surveyed (over 133,000) rated their Ryanair flight in November as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”