87% Of Customers Rate Ryanair ‘Excellent/Very Good’
Ryanair today (6 Nov) released its October customer service statistics, which show that:
- 93% of October flights arrived on-time (up from 90% October 2018) excl. ATC delays
- ATC staff shortages delayed 11,346 Ryanair flights in October (15%)
Ryanair also released its October ‘Rate My Flight’ customer experience scores, which show 87% of over 168,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (92%), onboard service (91%), range of food & drink (85%), and boarding (83%).
| October – Rate My Flight | Excellent/Very Good/Good |
| Customer Experience | 87% |
| Crew Friendliness | 92% |
| Onboard Service | 91% |
| Food & Drink Range | 85% |
| Boarding | 83% |
Ryanair’s Kenny Jacobs said:
“Ryanair carried close to 14m customers in October with over 93% of our 76,000 flights arriving on-time excl. ATC delays. ATC staff shortages and disruptions are still having a significant impact, delaying 15% of flights – with Germany, France and Spain as the worst ATC providers last month. Despite this, our punctuality is up both month-on-month and year-on-year.
We’re very pleased that 87% of customers surveyed (over 168,000) rated their Ryanair flight in October as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”