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97% Of Ryanair Flights Arrived On Time In August 91% Of Customers Rate Ryanair Excellent/Very/Good
Ryanair today (3 Sept) released its August customer service statistics, which demonstrate:
- 97% of Aug flights arrived on-time
Ryanair also released its Aug ‘Rate My Flight’ customer experience scores, which show 91% of nearly 90,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (94%), onboard service (92%), range of food & drink (85%), and boarding (88%).
Rate My Flight | Excell/V Good/Good |
Customer Experience | 91% |
Crew Friendliness | 94% |
Onboard Service | 92% |
Food & Drink Range | 85% |
Boarding | 88% |
Ryanair’s Dara Brady said:
“Ryanair Group Airlines carried 7m customers in August, and we are pleased that over 97% of our flights arrived on-time.
We’re delighted that 91% of customers surveyed (nearly 90k), who have been flying with our new health and safety guidelines, rated their Ryanair flight in August as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.
This is particularly important feedback during these times of Covid, when we are regularly assessing the effectiveness of our new health and safety measures and as we continue to work with our people to ensure our guidelines are followed.”
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To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.
RYANAIR LAUNCHES PRAGUE – PAPHOS & KOSICE ROUTES
Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.
To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.