91% Of Customers Rate Ryanair Excellent/Very Good/Good

Ryanair today (4 Nov) released its October customer service statistics, which demonstrate that:

• 97% of Oct flights arrived on-time.

Ryanair also released its Oct ‘Rate My Flight’ customer experience scores, which show 91% of nearly 45,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (94%), onboard service (92%), boarding (88%) and range of food & drink (86%).

Ryanair’s Dara Brady said:

“Ryanair Group Airlines carried 4.1m customers in October, and we are pleased that over 97% of our flights arrived on-time.

We’re delighted that 91% of customers surveyed (nearly 45k) who have been flying with our new health guidelines, rated their Ryanair flight in October as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email.

This feedback is particularly welcomed during these times of Covid, when we are regularly assessing the effectiveness of our new health measures and as we continue to work with our people to ensure our guidelines are followed.”