91% Of Customers Rate Ryanair Excellent/Very Good/Good

Ryanair today (5 Oct) released its September customer service statistics, which show that:

• 98% of September flights arrived on-time

Ryanair also released its Sept ‘Rate My Flight’ customer experience scores, which show 91% of nearly 57,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (94%), onboard service (92%), boarding (89%) and range of food & drink (85%).

Ryanair’s Dara Brady said:

“Ryanair Group Airlines carried 5.1m customers in September, with over 98% of our flights arriving on-time.

We’re pleased that 91% of customers surveyed (nearly 57k), who have been flying with Ryanair’s new health and safety guidelines, rated their flight in September as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email.

We welcome this feedback, which encourages us to continuously improve our customer service. In fact, this is particularly important during these times of Covid, when we are regularly assessing the effectiveness of our new health and safety measures and as we continue to work with our people to ensure our guidelines are followed.”