IMPROVING CUSTOMER EXPERIENCE, ELIMINATING AIRPORT CHECK-IN FEES, AND SAVING OVER 300 TONNES IN PAPER WASTE P.A.

Ryanair, Europe’s No.1 airline, today (Wed, 5 Mar) confirmed that it will delay its move to 100% paperless boarding passes to the start of its Winter schedule on 3 Nov 2025.

This means that from Nov 2025, Ryanair passengers will no longer download and print a physical paper boarding pass but will instead use the digital boarding pass generated in their “myRyanair” app during check-in. Today almost 80% of Ryanair’s 200m passengers already use this digital boarding pass. As a result of this customer initiative, Ryanair expects to eliminate almost all airport check-in fees from Nov 2025, as all passengers will have checked-in online/in-app to generate their digital boarding pass.

Ryanair’s move to entirely paperless boarding from Nov 2025 will enable passengers to reduce their carbon footprint by eliminating unnecessary paper, saving over 300 tonnes in paper waste each year. As well as being better for the environment, using the myRyanair app also enhances customers’ travel experience as they benefit from a range of helpful in-app features and initiatives (especially during disruption) including:

• New Order to Seat feature allowing passengers to order direct from their seat & get served first
• Live flight information and updates
• Direct updates from Ryanair’s operations centre during disruption
• Terminal, Gate and Boarding status updates
• Real-time alternative flight options during disruption
• All travel documents accessible in one convenient place

Ryanair CMO, Dara Brady, said:

“Ryanair is Europe’s No.1 airline for choice, low fares, and customer service. This move to 100% paperless boarding passes from November 2025 will allow us to deliver an enhanced travel experience for customers, streamlined through the myRyanair app during our less busy Winter schedule. This will be particularly useful to passengers during disruptions as it will facilitate real-time updates from our Ops Centre directly to passengers’ phones, and will also provide them with alternative flight options, and offer transfers or hotel accommodation options when necessary.

Like other ticket industries (concert, sports venues, rail, etc.) there has been a massive switch to using mobile, and with almost 80% of Ryanair customers already using the myRyanair app, it is time to transition the remaining passengers to digital, which will see them reduce their carbon footprint and receive a smoother and enhanced travel experience from November 2025 as Ryanair continues to grow to 300m passengers over the next decade.”