Day of Travel App, Digital Self-Service Hub & myRyanair Wallet

Ryanair, Europe’s No.1 airline, today (28^th Oct) launched a suite of digital customer improvements to further improve customer service and provide easy access to all flight info when customers most need it.

Ryanair, which already delivers the lowest fares, best on-time performance, and lowest carbon emissions, is now making radical improvements to its customer service. These initiatives are a direct result of feedback from Ryanair’s first Customer Panel meeting in Sep. By working with customers, Ryanair can continually improve customer service as it grows to 225m guests p.a. by 2026.

New Customer Improvements:

Ryanair’s Director of Marketing, Dara Brady said:

“We are pleased to launch these innovative customer improvements which will enhance the travel experience of our guests. Driven by customer panel input, these improvements allow our guests to self-serve online when changing flight dates or passengers’ names, updating contact info or adding bags/seats. For customers who need extra assistance they can now track their interactions with Ryanair across calls/email/chat/social and receive live status updates online.

Ryanair delivers the best customer service with the lowest fares and best on time performance and now our new Day of Travel Assistant (within the Ryanair app) will make travel easier and hassle free with live updates on departure times, terminals and specific gate info for boarding. In the small number of cases where we suffer disruption, customers will receive regular updates including live video and webcasts from our Ops Centre, ensuring they are kept as up to date as possible with what’s happening and how their disruption will be resolved. In rare cases of cancellations, customers who request a refund will now get confirmation and access to it within 24hrs in myRyanair and will be refunded to the original form of payment within 5 working days.

Our first ever Customer Panel meeting in Sep was instrumental in driving these service improvements and we look forward to receiving further panel feedback at our 2^nd meeting in early 2022, to help us develop more ways to improve our customers experience while we lower airfares post-Covid and grow to carry 225m passengers p.a.”