Ryanair, Europe’s No.1 airline, today (8 Dec) introduced a new quick and easy customer account verification initiative to enhance customer experience and protect customers from ‘ghost brokering’, ‘phishing’, other malicious technology scams employed by online fraudsters, and from pirate OTAs who use fake customer details (emails & credit cards) to prevent Ryanair sending email messages to passengers while they overcharge them. From 8^th Dec, new myRyanair account users will be required to complete a once-off, free of charge account verification which takes less than 30 seconds and is similar to the existing verification process on AirBnB and Revolut.

This new “Know Your Passenger” (KYP) initiative will help ensure that customers get the best Ryanair care and prices.  It also guarantees that a myRyanair account is being set up by a real person which will help prevent online fraudsters from incorporating Ryanair bookings into their ‘ghost brokering’, ‘phishing’ or other malicious technology scams.  In addition, KYP will help ensure that Ryanair customers have direct access and control over their booking at all times in order to manage any changes to bookings directly, receiving all notifications about their bookings directly, including safety, security (especially online check-in reminders) and all disruption information.

Ryanair’s Dara Brady said:

“We are pleased to roll out our new Know Your Passenger initiative which ensures that our customers have direct access and control over their bookings.  KYP helps protect customers from the rise of ‘ghost brokering’, ‘phishing’ and other malicious technology scams employed by online fraudsters, and also from the overcharging scams of pirate OTAs – with new free of charge customer account verification. This quick and easy, once-off verification process takes less than 30 seconds to complete.

Ryanair’s new customer account verification will help protect our customers by ensuring that they get access to the lowest fares, have direct access to manage their bookings, and receive up to date flight information and online check in reminders. KYP will apply to new myRyanair account users from today, 8^th Dec.”