Ryanair today (Tue, 7 Oct) released its Oct OTA Survey, which again exposes OTAs, such as eDreams, Tix & Vola, for overcharging customers up to 176% over Ryanair’s prices. These OTAs, do not have distribution agreements with Ryanair, because they wish to continue overcharging consumers. eDreams is the worst offender, selling a reserved seat that costs just €5.67 on Ryanair.com for €15.67 – almost 3 times the Ryanair price. eDreams is overcharging its unsuspecting customers €27.07 for a 10kg bag which costs just €12.99 on Ryanair, an overcharge of more than double Ryanair’s price. 

Ryanair continues to campaign to protect EU consumers from harmful practices used by OTAs such as eDreams, Tix & Vola. Ryanair urges EU Govts and Consumer Protection Agencies to finally take action, and insist on mandatory price transparency from all OTAs, in line with the transparent pricing being delivered by all Ryanair’s “Approved OTA” partners. Despite repeated warnings, many of Europe’s Consumer Agencies and Govts continue to ignore the consumer harm caused by these overcharging OTAs. It is extraordinary that eDreams – a Spanish OTA – continues to overcharge its unsuspecting Spanish consumers while Spain’s useless Consumer Minister, Pablo Bustinduy fails to take any action to defend or protect his own citizens from overcharging.

Ryanair’s Dara Brady said:

“Ryanair’s October OTA survey shows that eDreams, Tix & Vola continue to harm unsuspecting consumers with overcharges of almost 3 times the prices on Ryanair’s website. Despite this evidence of consumer harm, many EU Govts and Consumer Protection Authorities, most notably Spain’s useless Consumer Minister Bustinduy, do nothing to prevent this harm to thousands of Spanish consumers as a result of this overcharging.

Despite this clear overcharging evidence, EU Govts and Consumer Protection Authorities including Spain’s useless Consumer Minister have taken zero action to prevent this overcharging, which continues to harm consumers across Spain and the EU. Ryanair calls on EU Govts and Consumer Protection Agencies to take action to address these OTA overcharges, which are imposing avoidable additional costs for consumers across Europe, and particularly in Spain where eDreams has a large presence.”