REAFFIRMING RYANAIR’S ZERO TOLERANCE POLICY ON PASSENGER MISCONDUCT

Ryanair, Europe’s No.1 airline, today (Thurs, 7 May) welcomed the decision by the Toulouse Criminal Court to convict two unruly passengers who disrupted flight FR9251 from London Stansted to Ibiza on 17 May 2025, forcing over 184 passengers and 6 crew to divert to Toulouse after these two passengers became abusive towards fellow passengers and failed to comply with crew instructions. These disruptive passengers were found guilty and both received suspended sentences up to 10 months, and received a combined penalty of over €10,000.

Ryanair is committed to ensuring that all passengers and crew travel in a comfortable and stress-free environment free of unnecessary disruption caused by a tiny number of unruly passengers. Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights.

Ryanair’s Jade Kirwan, said:

“We welcome this decision by the Toulouse Criminal Court to convict these two disruptive passengers and sentence them with up to 10 months jail time and to pay a penalty of over €10,000.

It is unacceptable that passengers – many of whom are heading away with family or friends to enjoy a relaxing summer holiday – suffer unnecessary disruption and reduced holiday time as a result of unruly passenger behaviour. Yet this was regrettably the case for passengers on this flight from Stansted to Ibiza in May last year, which was forced to divert to Toulouse as a result of two passenger’s disruptive behaviour.

This conviction demonstrates just one of the many consequences that passengers who disrupt flights will face as part of Ryanair’s zero tolerance policy, and we hope this action will deter further disruptive behaviour on flights so that passengers and crew can travel in a comfortable and respectful environment.”