REAFFIRMING RYANAIR’S ZERO TOLERANCE POLICY ON PASSENGER MISCONDUCT

Ryanair, Europe’s No.1 airline, today (Fri, 8 May) welcomed the decision by the District Court in Warsaw-Modlin to convict an unruly passenger who disrupted flight FR2746 from London Stansted to Kaunas on 24 July 2024, forcing over 180 passengers and 6 crew to divert to Warsaw-Modlin after this passenger failed to comply with crew instructions and became abusive. This disruptive passenger was found guilty and received a PLN 17,000 penalty.

Ryanair is committed to ensuring that all passengers and crew travel in a comfortable and stress-free environment, free of unnecessary disruption caused by a tiny number of unruly passengers. Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights.

Ryanair’s Jade Kirwan said:

“We welcome the decision of the District Court in Warsaw‑Modlin to convict this disruptive passenger and impose a PLN 17,000 penalty. This ruling clearly confirms that such behaviour is unacceptable – it exposes passengers and crew to stress and disruption, while also generating significant operational costs for the airline. A clear example of this was the flight from London to Kaunas, which was forced to divert to Warsaw-Modlin, requiring the intervention of police and border guard services.

This conviction sends a clear signal that breaches of onboard conduct will be consistently enforced under Ryanair’s zero tolerance policy for aggressive passengers. We believe this will effectively limit similar incidents in the future and support the safety and comfort of travel for both passengers and crew.”