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91% Van Ryanair Vluchten Op Tijd In April
Ryanair, Europa’s No.1 luchtvaartmaatschappij heeft vandaag (8 mei) de april klantenservice statistieken vrijgegeven, die bevestigen dat Ryanair Europa’s No.1 klantenservice luchtvaartmaatschappij blijft met:
- 91% van de meer dan 62,000 vluchten in april op tijd aangekomen
- Minder dan 1,5 klachten per 1000 klanten
- 1 baggage klacht per 1000 klanten
- Meer dan 99% van alle klachten beantwoord binnen de 7 dagen
Ryanair’s Robin Kiely zei:
“Ryanair vervoerde meer dan 11,3 miljoen klanten in april met 91% van onze 62.000 vluchten op tijd aangekomen terwijl we onze klantenervaring blijven verbeteren. Met ons groeiend routenetwerk en extra verbeteringen onder jaar 4 van onze “Always Getting Better” programma, gaat Ryanair door met het leveren van zoveel meer dan enkel de laagste tarieven in Europa.”
Maart | 2016 | 2017 |
|---|---|---|
Vluchten op tijd | 90% | 91% |
Klachten per 1000 pax | 1.52 | 1.45 |
Bagage klachten per 1000 pax | 0.50 | 0.56 |
Klachten beantwoord binnen de 7 dagen | 99% | 99% |
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