90% Of Flights On-Time In May

13 Jun 2017

Ryanair, Europe’s No 1 airline, today (13 June) released its May customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

  • 90% of over 66,000 flights in May arriving on-time
  • Less than 2 complaints per 1,000 customers
  • 1 bag complaint per 1,000 customers
  • Over 99% of all complaints answered within 7 days

 

Ryanair’s Robin Kiely said:

“Ryanair carried over 11 million customers in May with 90% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”

 

May 2016 2017
On-time flights 89% 90%
Complaints per 1,000 pax 1.23 1.64
Bag complaints per 1,000 pax 0.53 0.53
Complaints answered within 7 days 99% 99%