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Ryanair, Europe’s favourite airline, today (16 Jan) released its December 2017 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with: – 79%* of 52,000 flights in December arriving on-time (down 5% due to repeated snow disruptions) – Just 3 complaints per 1,000 customers – Less than 1 bag complaint per 3,000 customers – Over 99% of all complaints answered within 7 days   Ryanair’s Robin Kiely said: “Ryanair carried … more

Ryanair today (15 Jan) announced that it smashed its weekly bookings record, taking over 3m bookings in one week (for the next 20-week period) for the first time in its history. This new weekly 3m … more

Ryanair, Europe’s No.1 airline, today (4 Jan) launched Ryanair Transfers, a new transfers booking platform, powered by CarTrawler, allowing Ryanair customers to book the widest range of ground transport including taxis, chauffeur, bus, coach and … more

Ryanair, Europe’s No. 1 airline, today (3 Jan) announced its connecting flights service from Porto Airport is now live, providing Ryanair customers with an expanded route choice, and the opportunity to book and transfer directly … more

129m Customers Carried During 2017 Ryanair, Europe’s No.1 airline, today (3 Jan) released December traffic statistics as follows: – Traffic grew 3% to 9.3m customers. – Load factor rose 1% point to 95% – Rolling … more

As Ryanair’s statement of Fri 15 Dec made clear, Ryanair is moving to recognise unions, starting this week with meetings with Irish, German and Portuguese pilot unions. It will lead on in the New Year to … more

Ryanair today (Fri 15 Dec) announced that it has written to the pilot unions in Ireland, the UK, Germany, Italy, Spain and Portugal inviting each of them to talks to recognise these unions as the … more