Ryanair, Europe’s favourite airline, today (15 Mar) released its February 2018 customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
– 86% of almost 48,000 flights in February arriving on-time*
– Just 2 complaints per 1,000 customers
– Just 1 bag complaint per 3,000 customers
– Over 99% of all complaints answered within 7 days
Ryanair’s Kenny Jacobs said:
“Ryanair carried 8.6 million customers in February with 86% of almost 48,000 flights arriving on-time. With our expanding route network and additional enhancements, including those recently announced as part of our 2018 “Always Getting Better” programme, Ryanair continues to deliver much more for our customers than just the lowest fares in Europe.”
| February | 2017 | 2018 |
| On-time flights | 90% | 86%* |
| Complaints per 1,000 pax | 1.8 | 1.9 |
| Bag complaints per 1,000 pax | 0.54 | 0.37 |
| Complaints answered within 7 days | 99% | 99% |
*89% excluding 26th-28th Feb, which were badly affected by widespread snow.