85% Of Customers Rate Ryanair ‘Excellent/Very Good’
July Worst Month So Far In 2019 For ATC Delays
Ryanair today (7 Aug) released its July customer service statistics, which show that:
- 92% of July flights arrived on-time (up from 84% July 2018) excl. ATC delays
- ATC staff shortages delayed 16,500 Ryanair flights in July – the worst so far this year
- 86 flights cancelled (down from 1,768 in July 2018)
Ryanair also released its July ‘Rate My Flight’ customer experience scores, which show 85% of over 131,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (91%), onboard service (89%), range of food & drink (83%), and boarding (81%).
| July – Rate My Flight | Excellent/Very Good /Good |
| Customer Experience | 85% |
| Crew Friendliness | 91% |
| Onboard Service | 89% |
| Food & Drink Range | 83% |
| Boarding | 81% |
Ryanair’s Kenny Jacobs said:
“Ryanair carried almost 15m customers in July with over 92% of our 81,000 flights arriving on-time excl. ATC delays. While we continue to deliver industry leading punctuality, ATC staff shortages and disruptions regrettably had a huge impact in July across Europe – particularly in France, Germany, Spain, UK and Austria – making July the worst month so far in 2019 for these avoidable delays.
We’re very pleased that 85% of customers surveyed (over 131,000) rated their Ryanair flight in July as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”