Our News

Our News

1 min read
92% Of Ryanair Flights Arrived On Time In September (Excl ATC)

92% Of Ryanair Flights Arrived On Time In September (Excl ATC)

86% Of Customers Rate Ryanair ‘Excellent/Very Good’

Ryanair today (3 Oct) released its September customer service statistics, which show that:

  • 92% of September flights arrived on-time (up from 89% September 2018) excl. ATC delays
  • ATC staff shortages delayed 15,455 Ryanair flights in September (21%)

Ryanair also released its September ‘Rate My Flight’ customer experience scores, which show 86% of over 145,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (91%), onboard service (89%), range of food & drink (82%), and boarding (82%).

September – Rate My FlightExcellent/Very Good /Good
Customer Experience86%
Crew Friendliness91%
Onboard Service89%
Food & Drink Range82%
Boarding82%

 

Ryanair’s Kenny Jacobs said:

“Ryanair carried more than 14m customers in September with over 92% of our 73,300 flights arriving on-time excl. ATC delays. ATC staff shortages and disruptions continue to have a large impact on punctuality as we come to the end of summer peak, delaying more than one fifth of Ryanair flights last month – with UK, Germany, France and Spain as the worst ATC providers in September. Despite this, our punctuality continues to improve and is up year-on-year.

We’re very pleased that 86% of customers surveyed (over 145,000) rated their Ryanair flight in September as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”

 

Related News

  • RYANAIR LAUNCHES PRAGUE – PAPHOS & KOSICE ROUTES

    Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.

    To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.

  • RYANAIR LAUNCHES PRAGUE – PAPHOS & KOSICE ROUTES

    Ryanair, Europe’s No.1 airline, today (1st August) celebrated the first flight from Prague to Paphos, while on Monday (3rd August) it will launch a twice weekly service to Kosice, both as part of its extended Summer 2020 schedule.

    To celebrate its new routes, Ryanair has launched a seat sale with fares from 729 Kc for travel to Kosice and from 759 Kc to Paphos, both until the end of October, which must be booked by Wednesday (5th August), only on the Ryanair.com website.