• 85% Of Customers Rate Ryanair ‘Excellent/Very Good’

• July Worst Month So Far In 2019 For ATC Delays

Ryanair today (7 Aug) released its July customer service statistics, which show that:

• 92% of July flights arrived on-time (up from 84% July 2018) excl. ATC delays
• ATC staff shortages delayed 16,500 Ryanair flights in July – the worst so far this year
• 86 flights cancelled (down from 1,768 in July 2018)

Ryanair also released its July ‘Rate My Flight’ customer experience scores, which show 85% of over 131,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (91%), onboard service (89%), range of food & drink (83%), and boarding (81%).

 

July – Rate My Flight	Excellent/Very Good /Good
Customer Experience	85%
Crew Friendliness	91%
Onboard Service	89%
Food & Drink Range	83%
Boarding	81%

 

Ryanair’s Kenny Jacobs said:

“Ryanair carried almost 15m customers in July with over 92% of our 81,000 flights arriving on-time excl. ATC delays. While we continue to deliver industry leading punctuality, ATC staff shortages and disruptions regrettably had a huge impact in July across Europe – particularly in France, Germany, Spain, UK and Austria – making July the worst month so far in 2019 for these avoidable delays.

We’re very pleased that 85% of customers surveyed (over 131,000) rated their Ryanair flight in July as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email. We welcome this feedback, which encourages us to continuously improve our customer service.”

Ryanair Holdings PLC dziś (6 sierpnia) opublikował lipcowe statystyki:

 

	2018	2019 (LF)	wzrost
Grupa Ryanair	13,6m	14,8m (97%)	+9%
Ryanair	13,1m	14,2m (97%)	+8%
Lauda*	0,5m	0,6m (96%)	+20%

                                                                                   

*    Ruch lotniczy Lauda w lipcu 2018 r. oraz rok do roku zawiera dane za okres sprzed konsolidacji.

 

Rok do roku

134,4m

148,2m (96%)

+10%

 

• Ryanair wykonał w lipcu ponad 81,000 lotów.

Ryanair Holdings PLC ha diffuso oggi (6 Agosto) i dati relativi al traffico del mese di Luglio:

2018	2019 (LF)	Crescita
Totale Luglio	13.6m	14.8m (97%)	+9%
Ryanair	13.1m	14.2m (97%)	+8%
Lauda*	0.5m	0.6m (96%)	+20%

*Il traffico di Lauda per luglio 2018 e il progressivo anno includono il traffico di pre-consolidamento.

Progressivo anno

134.4m

148.2m (96%)

+10%

Ryanair ha operato quasi 81.000 voli programmati a Luglio.

Madrid, 6 de agosto de 2019. Ryanair Holdings PLC ha anunciado hoy sus estadísticas de tráfico correspondientes al mes de julio de 2019:

 

	2018	2019 (ocupación)	Crecimiento
Ryanair Holdings	13.6m	14,8m (97%)	+9%
Ryanair	13,1m	14,2m (97%)	+8%
Lauda*	0,5m	0,6m (96%)	+20%

 

*El tráfico de Lauda en julio de 2018 y el balance anual, incluye el tráfico previo a la consolidación.

 

Balance anual

134,4m

148,2m(96%)

+10%

 

·         Ryanair operó cerca de 81.000 vuelos en julio.

Ryanair Holdings PLC hat heute (6. August) die Verkehrsstatistik für Juli wie folgt veröffentlicht:

 

Mai	2018	2019      (LF)	Zuwachs
Ryanair Holdings	13,6 Mio.	14,8 Mio.  (97%)	+9%
Ryanair	13,1 Mio.	14,2 Mio.  (97%)	+8%
Lauda*	0,5 Mio.	0,6 Mio.  (96%)	+20%

           

*    Lauda-Verkehrsanteil für Juli 2018 und das laufende Jahr, inklusive Verkehr vor der Konsolidierung.

                                                           

 

Laufendes Jahr

134,4 Mio.

148,2 Mio.  (96%)

+10%

 

 

Ryanair betrieb im Juli über 81.000 Linienflüge.

Ryanair Holdings PLC today (6 August) released July traffic statistics as follows:

 

	2018	2019      (LF)	Growth
Ryanair Group	13.6m	14.8m     (97%)	+9%
Ryanair	13.1m	14.2m     (97%)	+8%
Lauda*	0.5m	0.6m     (96%)	+20%

                                                                                   

*    Lauda traffic for July 2018, and rolling annual, includes pre-consolidation traffic.

 

Rolling Annual

134.4m

148.2m    (96%)

+10%

 

• Ryanair operated over 81,000 scheduled flights in July.