- El 87% de los clientes de Ryanair han valorado sus vuelos como “Excelente/Muy Bueno”
- Los retrasos causados por el control del tráfico aéreo en junio se duplicaron,
afectando a más de 9.000 vuelos
Madrid, 3 de julio de 2019. Ryanair ha anunciado hoy sus estadísticas del servicio de atención al cliente correspondientes al mes de junio, confirmando que:
- El 91% de los vuelos fueron puntuales en junio (excluyendo los retrasos causados por los controles de tráfico aéreo), frente al 81% de mayo de 2018
- La falta de personal de control aéreo provocó el retraso de más de 9.400 vuelos de Ryanair
- Tan sólo 10 vuelos fueron cancelados en junio, en comparación con las 1.170 cancelaciones que tuvieron lugar en el mismo mes de 2018
Además, Ryanair también ha anunciado las estadísticas mensuales de su herramienta “Valorar mi vuelo”, que muestra que el 87% de los más de 120.000 pasajeros que participaron, valoraron su experiencia con la aerolínea como ‘Excelente/Muy Buena/Buena’. En este contexto, se concedió una puntuación alta a las categorías de amabilidad de la tripulación (91%), servicio a bordo (90%), variedad en la oferta de comida y bebida a bordo (83%) y embarque (81%).
| Junio – Valorar mi vuelo |
Excelente/Muy Bueno/ Bueno |
| Experiencia general |
87% |
| Amabilidad de la tripulación |
91% |
| Servicio a bordo |
90% |
| Embarque |
82% |
| Variedad de comida y bebida |
81% |
Kenny Jacobs, de Ryanair, ha comentado: “Ryanair ha transportado más de 14,2 millones de clientes en junio. Más del 91% de nuestros 78.000 vuelos aterrizaron puntuales, excluyendo aquellos afectados por el control del tráfico aéreo. Lamentablemente, el número de retrasos causados por el control del tráfico aéreo se duplicó en junio, en comparación con el mes de mayo, afectando a más de 9.000 vuelos de Ryanair. En este contexto, los países que proveen el peor servicio de control aéreo son Alemania, Francia, España y Austria”.
Ryanair hat heute (3. Juli) seine Juni-Kundenstatistik veröffentlicht, welche Folgendes zeigt:
- 91% der Flüge kamen im Juni pünktlich an (81% im Juni 2018) ohne ATC-bezogene Verspätungen
- Personalmangel in der Flugsicherung verzögerte 9.400 Ryanair Flüge im Juni
- Nur zehn gestrichene Flüge (gegenüber 1.170 im Juni 2018)
Ryanair veröffentlichte auch seinen monatlichen Kundenerlebnisscore “Rate My Flight”, der zeigt, dass 87% der über 120.000 Befragten im Juni ihr Flugerlebnis mit “Ausgezeichnet/Sehr gut/Gut” bewerten und hohe Bewertungen für Crewfreundlichkeit (91%), Bordservice (90%), Gastronomie (83%) und Boarding (81%) vergaben.
| Juni – Rate My Flight |
Ausgezeichnet/Sehr gut/Gut |
| Gesamteindruck |
87% |
| Freundlichkeit der Crew |
91% |
| Bordservice |
90% |
| Gastronomie |
83% |
| Boarding |
81% |
Kenny Jacobs von Ryanair sagte:
“Ryanair beförderte im Juni mehr als 14,2 Mio. Kunden, wobei über 91% unserer 78.000 Flüge pünktlich ankamen. Leider haben sich die Verspätungen bei den Flugverkehrskontrollen im Juni (über Mai) fast verdoppelt, da über 9.000 Ryanair-Flüge von den Flugverkehrskontrollen betroffen sind – Deutschland, Frankreich, Spanien und Österreich sind in Sachen Flugverkehrskontrolle am defizitärsten.“
Ryanair today (3 July) released its June customer service statistics, which show that:
- 91% of June flights arrived on-time (up from 81% June 2018) excl. ATC delays
- ATC staff shortages delayed 9,400 Ryanair flights in June
- Just 10 flights cancelled (down from 1170 in June 2018)
Ryanair also released its June ‘Rate My Flight’ customer experience scores, which show 87% of over 120,000 respondents rated their flight ‘Excellent/Very Good /Good’, with high ratings for crew friendliness (91%), onboard service (90%), range of food & drink (83%), and boarding (81%).
| June – Rate My Flight |
Excellent/Very Good /Good |
| Customer Experience |
87% |
| Crew Friendliness |
91% |
| Onboard Service |
90% |
| Food & Drink Range |
83% |
| Boarding |
81% |
Ryanair’s Kenny Jacobs said:
“Ryanair carried more than 14.2m customers in June with over 91% of our 78,000 flights arriving on-time excl. ATC delays. Regrettably ATC delays have almost doubled in June (over May) with over 9,000 Ryanair flights suffering ATC delays – with Germany, France, Spain and Austria the worst performing ATC providers.”
Ryanair, Europe’s No.1 airline, today (3 July) announced a new weekly East Midlands ski route to Sofia, Bulgaria commencing in January 2020, as part of Ryanair’s extended East Midlands Winter 19 schedule.
East Midlands consumers and visitors can now book their ski holiday to Sofia as far out as March 2020, enjoying even lower fares and Ryanair’s customer care improvements, including:
- Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus £5 MyRyanair credit
- Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
- Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
- Care Improvements – 48-hour free of charge grace period for changes to bookings
- Environmental Improvements – carbon offset programme, environmental partnerships & plastic free in 5 years
- New Ryanair Choice – £199 annual fee for free seats, fast-track & priority boarding for freq. guests
- Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile
To celebrate its new East Midlands route, Ryanair has launched a seat sale with fares starting from £17.99 for travel in October, which must be booked by midnight Friday (5 Jul), only on the Ryanair.com website.
Ryanair’s Eimear Ryan said:
“Ryanair is pleased to add this extra ski option for East Midlands consumers to take to the slopes, with a weekly flight to Sofia starting in January 2020 as part of our extended East Midlands winter 19 schedule. Customers in East Midlands can now book flights to Sofia as far out as March 2020.
To celebrate, we are releasing seats for sale from just £17.99 for travel until the end of October, which must be booked by midnight Friday (5 Jul). Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”
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Ryanair Holdings PLC ha diffuso oggi (2 Luglio) i dati relativi al traffico del mese di Giugno:
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• Ryanair ha operato quasi 78.000 voli programmati a Giugno.
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Ryanair, Europe’s No. 1 airline, yesterday (1 July) celebrated the first flight on its new twice weekly East Midlands service to Nantes, its newest destination, as part of its extended summer 19 schedule which includes 41 routes in total.
East Midlands consumers and visitors can now book their holidays as far out as March 2020, enjoying even lower fares and Ryanair’s customer care improvements, including:
- Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
- Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
- Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
- Care Improvements – 48-hour free of charge grace period for changes to bookings
- Environmental Improvements – carbon offset programme, environmental partnerships & plastic free in 5 years
- New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
- Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile
To celebrate the start of this new East Midlands to Nantes route, Ryanair has released seats for sale from East Midlands at prices starting from just £17.99, for travel until end of September, which are only available for booking on the Ryanair.com website until midnight Wednesday (3 July).
Ryanair’s Eimear Ryan said:
“We’re pleased to officially launch our new twice weekly summer service from East Midlands to Nantes as part of our summer 2019 schedule. To celebrate the start of this new route, we are releasing seats for sale from East Midlands from just £17.99, for travel until end of September, which are only available for booking on the Ryanair.com website until midnight Wednesday (3 July). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com now and avoid missing out.”
Karen Smart, East Midlands Airport’s Managing Director, said:
“We’re delighted that Ryanair has launched a brand-new route from East Midlands to Nantes. This opens up the spectacular Loire Valley and Western Brittany giving passengers an even greater choice of destinations for exploring France’s rich and varied culture. This further strengthens our offer as the airport of choice for short-haul trips to Europe this summer whether it be Mediterranean beach holidays, city breaks or rugged Atlantic landscapes that holiday makers are after.”
Ryanair Holdings PLC a prezentat astăzi, 2 iulie, raportul de trafic pentru luna iunie, după cum urmează:
| |
2018 |
2019 (LF) |
Creștere |
| Ryanair Group |
12.6m |
14.2m (97%) |
+13% |
| Ryanair |
12.6m |
13.6m (97%) |
+8% |
| Lauda |
– |
0.6m (96%) |
– |
| Ultimele 12 luni |
132.9m |
146.5m (96%) |
+10% |
- Ryanair a operat peste 78,000 de zboruri planificate în iunie.
