Ryanair, Europe’s No.1 airline, today (13 Mar) launched its Czech Republic Winter 2019 schedule, with 34 routes in total, and 12 new routes, including exciting connections such as Brno to Berlin Schönefeld and Prague to Bordeaux and Manchester, which will deliver 2.7m customers p.a. and support 2,025* jobs at Brno, Ostrava, Prague and Pardubice airports, as Ryanair grows by 42% in the Czech Republic.
Ryanair’s Czech winter 19 schedule will deliver:
At Prague:
- 11 new routes: Bari (2 per week), Billund (3), Bordeaux (2), Bournemouth (2), Copenhagen (daily), Gothenburg (2), Manchester (9), Marseille(2), Riga (3), Stockholm (3) & Venice Treviso (4)
- More flights on 6 other routes: Edinburgh (4), Bologna (4), Budapest (9), London Stansted (19),
Madrid (daily) & Milan Bergamo (12)
- 30 routes in total
- 4m customers p.a. (+48%)
- 1,800* “on-site” jobs p.a.
At Brno:
- 1 new route to Berlin Schönefeld (2 per week)
- 3 routes in total
- 185,000 customers p.a. (+54%)
- 140* “on-site” jobs p.a.
Czech consumers and visitors can now book their holidays on 34 routes as far out as March 2020, enjoying even lower fares and Ryanair’s 2019 customer care improvements, including:
- Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €/£ 5 MyRyanair credit
- Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
- New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
- Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
- Care Improvements – 48-hour free of charge grace period for changes to bookings
- Environmental Improvements – carbon offset programme, environmental partnerships & plastic free in 5 years
- New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
- Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile
To celebrate, Ryanair has launched a seat sale with fares on its Czech routes available from just 389Kč, for travel in April and May, which must be booked by midnight Friday (15 Mar), only on the Ryanair.com website.
In Prague, Ryanair’s Chiara Ravara said:
“We are pleased to launch our Czech winter schedule 2019, with 12 new routes and 34 routes in total, which will deliver 2.7 million customers p.a. and support over 2,000 jobs at Brno, Ostrava, Prague and Pardubice airports, as we grow our Czech traffic by 42%.
Czech customers and visitors can now book seats as far as March 2020 and enjoy our latest customer care improvements, so there’s never been a better time to book a low fare flight with Ryanair. To celebrate, we are releasing seats for sale from just 389Kč, for travel in April and May, which are available for booking until midnight Friday (15 Mar). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”
*ACI research confirms up to 750 ‘on-site’ jobs are sustained at international airports for every 1m passengers
Ryanair, Europe’s No. 1 airline, today (13 Mar) launched its international charity partnerships for 2019, supporting ISPCC Childline as its Irish chosen charity partner, and Pequeño Deseo as its European chosen charity partner.
ISPCC Childine, Chosen Irish Charity Partner – Ryanair is partnering with ISPCC Childline for a fourth consecutive year, having already donated more than €350,000 to date. Over 90% of ISPCC Childline funding is raised through corporate and individual donations, and this partnership will allow Ryanair customers to again support this worthy cause through a number of fundraising initiatives over the next year.
Pequeño Deseo, Chosen European Charity Partner – Ryanair has selected Pequeño Deseo (meaning ‘Little Wishes’) as its 2019 chosen European charity partner. A Spanish non-profit organisation, it supports sick children by making their wishes come true. Through this new partnership, Ryanair and its customers will support key fundraising and awareness initiatives throughout the year across Spain.
Ryanair’s Chief Marketing Officer, Kenny Jacobs said:
“We are excited to launch our 2019 charity partnerships, working with ISPCC Childline for a fourth successive year, and announcing Pequeño Deseo as our new chosen European charity partner. Customers will be able to support these projects both online and offline through a number of fantastic initiatives and campaigns throughout the year.
In Ireland, we are delighted to partner once again with ISPCC Childline. Over the past three years, we have launched a number of initiatives to support ISPCC Childline, including our Design A Plane competition, The Great Christmas Giveaway, a summer holiday competition on TV3, and many more, and we look forward to even more great activities over the next year to raise essential funds for this important cause. In Spain, we are launching a brand new partnership with Pequeño Deseo, and look forward to a year of exciting fundraising activities in support of the work done by this vital children’s charity, in Spain.”
ISPCC CEO, John Church said:
“ISPCC CEO John Church said: “Ryanair’s incredible support of Childline over the past three years, donating over €350,000, has helped keep Childline listening to children 24 hours a day, every day. We are thrilled to continue the partnership in 2019 and look forward to unique and exciting initiatives taking place.
“We are delighted that Ryanair’s funding will directly help to train volunteers to listen to, support and empower children who contact Childline, through Ryanair’s sponsorship of a Childline volunteer training course currently taking place.
“The generosity of Ryanair, its staff and customers, is making a real difference for children and young people across Ireland by ensuring they always have somewhere they can turn – whether they are upset, lonely, traumatised, or simply wish to chat about their day. Ryanair, its staff and customers will be a part of every call Childline answers in 2019.”
Pequeño Deseo’s Director, Cristina Cuadrado said:
“In Pequeño Deseo, we work so that all children with serious illnesses can see their greatest wish fulfilled, and feel happier and stronger in order to face their treatments with more energy. Fulfilling a wish generates many positive emotions that directly affect the well-being and physical improvement of the children we work with.
We are very happy that Ryanair chose us as their charity partner to continue bringing joy and magic to sick children. We are enormously grateful to all their crew and customers for their continued support and generosity.”
Ryanair, la compagnie aérienne n°1 en Europe, a lancé aujourd’hui (12 mars) son programme de vols pour l’hiver 2019 en Belgique, avec 7 nouvelles lignes incluant des destinations passionnantes telles que Bruxelles Charleroi vers Tel Aviv et Bruxelles Zaventem vers Séville, pour un total de 86 lignes, soit 8,8 m clients par an qui soutiendront plus de 6600* emplois dans les aéroports belges de Ryanair cette année.
Le programme de vols de Ryanair pour l’hiver 2019 en Belgique proposera :
À Bruxelles Charleroi :
- 2 nouvelles lignes vers Béziers (3 hebdos) et Tel Aviv (4 hebdos)
- 67 lignes au total
- 6,3 millions de clients annuels
- 4745* emplois « sur-site » par an
À Bruxelles Zaventem :
- 5 nouvelles lignes vers Catane (2 hebdos), Essaouira (2 hebdos), Cracovie (4 hebdos), Pise (3 hebdos) et Séville (4 hebdos)
- 19 lignes au total
- 2,5 millions de clients annuels
- 1850* emplois « sur-site» par an
Les clients et visiteurs belges peuvent désormais réserver leurs vacances jusqu’en mars 2020, tout en bénéficiant de tarifs encore plus bas et des améliorations apportées au service à la clientèle de Ryanair en 2019, notamment:
- Les tarifs les plus bas – trouvez un tarif moins cher dans les 3 heures, recevez la différence plus 5 € de crédit MyRyanair
- Ponctualité – respect de l’objectif de 90% de ponctualité (hors retards liés au contrôle aérien) ou 5% de réduction sur les tarifs aériens du mois suivant
- Charte de service à la clientèle – Demandes UE261 traitées en 10 jours, nouvelle assistance 24 heures sur 24, 7 jours sur 7, connexion en 2 minutes
- Amélioration du service – Délai de grâce de 48 heures gratuit pour les modifications de réservation
- Améliorations environnementales – programme de compensation des émissions de carbone, partenariats environnementaux et arrêt de l’utilisation de plastique d’ici à 5 ans
- NOUVEAU : Ryanair Choice – 199 € de frais annuels pour la réservation de sièges, le coupe-fil aux aéroports et l’embarquement prioritaire pour les clients fréquents.
- Améliorations numériques – nouvelle fonctionnalité de recherche des tarifs les plus bas, réservation de billets pour les événements sportifs, guides de voyage sur mesure et amélioration de la connexion mobile
Pour célébrer cet événement ça, Ryanair a lancé une vente de sièges sur son réseau européen avec des tarifs disponibles à partir de 14,99 € seulement, pour des voyages en avril et en mai, qui doivent être réservés d’ici minuit ce vendredi (15 mars), uniquement disponibles sur le site Web Ryanair.com.
Yann Delomez de Ryanair a déclaré :
« Ryanair est ravie de lancer son programme de vols d’hiver 2019 pour la Belgique, avec 7 nouvelles lignes pour un total de 86 lignes, qui fourniront 8,8 millions de clients dans les aéroports belges l’année prochaine. Les clients et les visiteurs belges peuvent réserver nos places à bas prix pour l’hiver 2019 à partir d’aujourd’hui. Il n’y a donc jamais eu de meilleur moment pour réserver un vol aux meilleurs tarifs avec Ryanair. »
* Les recherches de l’ACI confirment que jusqu’à 750 emplois « sur-site » sont maintenus dans les aéroports internationaux pour 1 million de passagers
Madrid, 11 de marzo de 2019. Ryanair, la primera aerolínea en España, ha anunciado hoy dos nuevas rutas que conectarán Palma de Mallorca con Alicante, con cuatro vuelos semanales, y Murcia, con 3 vuelos semanales. Ambas rutas operarán a partir del mes de junio, como parte de la extensión del calendario de verano 2019 de Ryanair en Palma de Mallorca.
Este calendario para el próximo verano cuenta ya con un total de 56 destinos, incluyendo las nuevas rutas ya anunciadas hacia Londres Southend, Milán Malpensa, Vitoria, Budapest y Praga, a las que sumarían estas dos nuevas conexiones con Alicante y Murcia.
Los clientes de Ryanair en Palma de Mallorca ya pueden reservar sus vacaciones de verano, disfrutando de tarifas incluso más económicas, así como las últimas mejoras del programa de atención al cliente de Ryanair, que incluye:
- Tarifas más económicas: si un cliente encuentra una tarifa más baja en un periodo de 3 horas, se le reembolsará la diferencia más 5€ en su cuenta de My Ryanair.
- Puntualidad: la compañía se compromete a mantener la tasa de puntualidad de sus vuelos en un 90% cada mes (excluyendo los retrasos causados por el control de tráfico aéreo). De no lograrlo, ofrecerá un 5% de descuento en las tarifas aéreas del mes siguiente.
- Nuevo avión Max: un nuevo modelo de avión más sostenible equipado con interiores más modernos, más espacio para las piernas y con asientos extra que se añadirá a la flota a partir de abril.
- Enfoque en Atención al Cliente: tramitación de reclamaciones EU261 en un máximo de 10 días gracias a un nuevo equipo especializado, atención disponible 24 horas 7 días a la semana, respuesta en un plazo de 2 minutos.
- Mejoras en el servicio: período de gracia de 48 horas para poder realizar cambios en las reservas sin ningún cargo adicional.
- Mejoras ambientales: gracias al Programa de compensación de la huella de carbono, acuerdos con organizaciones en defensa del medioambiente y la eliminación total de plásticos en sus operaciones en 5 años.
- Nuevas opciones: los pasajeros frecuentes podrán adquirir una tarifa anual de 199€ para volar siempre con asientos gratuitos, fast-track y embarque prioritario.
- Mejoras digitales: un nuevo buscador de tarifas, entradas para eventos deportivos, guías de viaje a medida y mejora de la aplicación móvil.
Para celebrar estas nuevas conexiones con Alicante y Murcia, Ryanair ha lanzado una oferta de asientos desde tan sólo 29,99€, para viajar en verano. Esta promoción estará disponible hasta la medianoche del miércoles, 13 de marzo, en la página web de Ryanair.com.
Alejandra Ruiz, de Ryanair, ha comentado:
“Estamos encantados de anunciar dos nuevas rutas que conectarán Palma de Mallorca y Alicante con cuatro vuelos semanales, y Palma de Mallorca y Murcia con tres vuelos semanales. Las nuevas conexiones operarán a partir del próximo mes de junio, como parte de la extensión del calendario de verano de Ryanair en Palma de Mallorca”.
Ryanair, Europe’s No.1 airline, today (7 March) launched its Greek Winter 2019 schedule, with 12 new routes (connecting 10 countries) including exciting connections such as Athens to Barcelona and Madrid, and Thessaloniki to Copenhagen, with 55 routes in total, which will deliver 5.6m customers p.a. and support over 4,200* jobs at Ryanair’s Greek airports this year.
Ryanair’s Greek Winter 2019 schedule will deliver:
At Athens:
- 5 new routes to Barcelona (5 pw), Kyiv (2), Madrid (4), Nuremburg (2) & Tel Aviv (3)
- 28 routes in total
- 4 million customers p.a.
- 1,800* “on-site” jobs p.a.
At Thessaloniki:
- 7 new routes to Budapest (2 pw), Copenhagen (2), Krakow (2), Manchester (2), Malta (2), Stockholm Skavsta (2) & Tel Aviv (3)
- 24 routes in total
- 6m customers p.a.
- 1,200* “on-site” jobs p.a.
At Chania:
- 2 routes to Paphos (2 pw) & Thessaloniki (4)
- 520,000 customers p.a.
At Santorini:
- 1 route to Athens (2 daily)
- 260,000 customers p.a.
Greek consumers and visitors can now book their holidays as far out as March 2020, enjoying even lower fares and Ryanair’s 2019 customer care improvements, including:
- Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
- Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
- New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
- Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
- Care Improvements – 48-hour free of charge grace period for changes to bookings
- Environmental Improvements – carbon offset programme & plastic free in 5 years
- New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
- Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile
To celebrate, Ryanair has launched a seat sale on its European network with fares available from just €16.99, for travel in April and May, which must be booked by midnight Sunday (10 Mar), only on the Ryanair.com website.
Ryanair’s David O’Brien said:
“Ryanair is pleased to launch its Greek Winter 2019 schedule, with 12 new routes and 55 routes in total, delivering 5.6 million customers through our Greek airports next year. Greek customers and visitors can book our Winter 2019 low fare seats from today, so there’s never been a better time to book a low fare flight with Ryanair.”
*ACI research confirms up to 750 ‘on-site’ jobs are sustained at international airports for every 1m passengers
Ryanair, Europas Airline Nr. 1, gab heute (7. März) bekannt, dass sie als erste europäische Fluggesellschaft eine verbindliche Mediation mit dem deutschen Mediator für Kundenbeschwerden in der Luftfahrt, der Schlichtungsstelle für den öffentlichen Personenverkehr (SÖP), abgeschlossen hat.
Ryanairs Chief Marketing Officer Kenny Jacobs dazu:
“Ryanair war die erste Fluggesellschaft, die sich im Jahre 2013 zur Schlichtung im Flugverkehr in Deutschland bekannte, noch bevor dieser Mechanismus zur alternativen Streitbeilegung für Fluggäste gesetzlich eingeführt wurde. Wir sind nun wieder führend in der deutschen Luftfahrtindustrie, da wir als erste Fluggesellschaft die Schlichtungsempfehlungen der SÖP als rechtsverbindlich anerkennen werden. Diese Selbstverpflichtung spiegelt nicht nur den fortschrittlichen Ansatz von Ryanair im Kundenservice wider, sondern zeigt auch unser Vertrauen in die SÖP. Unsere Verfahren im Hinblick auf Kundenanfragen und Beschwerden sind für unsere Kunden über eine Vielzahl von Kommunikationskanälen, einschließlich mobiler Medien, die auf dem neuesten digitalen Stand sind, leicht zugänglich. Unsere Verfahren sind schnell, genau und spiegeln das Leistungsversprechen wider, mit dem wir werben.
Für den sehr kleinen Teil der Kunden, die mit der Antwort von Ryanair auf ihre Anfrage bzw. Beschwerde nicht zufrieden sind, bietet SÖP zur Abhilfe eine unabhängige Alternative. Wir erkennen Schlichtungsempfehlung von SÖP nunmehr als verbindlich an, außer in jenen Fällen, in denen eine grundsätzliche Rechtsfrage, die für die Bewertung der Streitigkeit erheblich ist, noch nicht geklärt ist. Dies gibt den Kunden die zusätzliche Sicherheit, dass ihre Beschwerden auf höchstem professionellen Niveau bearbeitet werden“.
Ryanair, Europe’s No.1 airline, today (7 Mar) launched its Belfast Winter schedule (2019), with 9 routes which will deliver 850,000 customers p.a. at Belfast Airport.
Ryanair’s Belfast W19 schedule will deliver:
- 9 routes to Alicante (3 pw), Bergamo (2), Berlin Schonefeld (2), Krakow (3), Lanzarote (1), London Stansted (2), Malaga (3), Manchester (2) & Tenerife South (2)
- 850,000 customers p.a.
- 640* “on-site” jobs p.a.
Ryanair will reduce its Belfast schedule in winter 2019 due to the weak UK market, and UK Air Passenger Duty (APD), which is currently payable at both airports on domestic routes (£26).
Belfast consumers and visitors can now book their holidays as far out as March 2020, enjoying even lower fares and Ryanair’s 2019 customer care improvements, including:
- Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
- Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
- New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
- Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
- Care Improvements – 48-hour free of charge grace period for changes to bookings
- Environmental Improvements – carbon offset programme & plastic free in 5 years
- New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
- Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile
Ryanair has launched a seat sale on its European network with fares available from just £14.99, for travel in April and May, which must be booked by midnight Sunday (10 Mar), only on the Ryanair.com website.
Ryanair’s Chief Commercial Officer, David O’Brien said:
“Ryanair is pleased to announce our Belfast Winter 2019 schedule with 9 routes,which will deliver 850,000 customers p.a. at Belfast Airport. Regrettably, at a time of high fuel costs, low fares, and a weak UK market, Ryanair’s Belfast services will be reduced, pending the abolition of Air Passenger Duty (APD) in Northern Ireland.”
*ACI research confirms up to 750 ‘on-site’ jobs are sustained at international airports for every 1m passengers