Ryanair, Europas führende Fluggesellschaft, hat heute (14. Februar) ihre Verbesserungen im Kundenservice 2019 vorgestellt, um ihren 152 Millionen Kunden “Mehr Auswahl, günstigere Preise & hervorragende Betreuung” anzubieten. Zu den neuesten Verbesserungen im Bereich Customer Care gehören:

• Niedrigste Tarife – finden Sie innerhalb von 3 Stunden einen günstigeren Tarif, erhalten Sie die Differenz plus 5 € MyRyanair-Guthaben.
• Pünktlichkeit – Erreichen wir das Ziel von 90% (ohne Flugverkehrskontrolle) nicht, gibt es 5% Rabatt auf die Flugpreise im Folgemonat.
• Neue MAX-Flugzeuge – neue Kabinen, mehr Beinfreiheit, mehr Sitze, die umweltfreundlichsten Flugzeuge – ab April
• Customer Care Charter – EU261 Schadensfälle werden in 10 Tagen bearbeitet, neuer 24/7 Support, Verbindung in 2 Minuten hergestellt.
• Verbesserungen im Kundenservice – 48 Stunden Buchungsänderungen kostenlos
• Umweltverbesserungen – Klimaschutzprogramm & kunststofffrei in 5 Jahren
• Neues „Ryanair Choice“ – 199 € Jahresgebühr für garantiert reservierte Plätze, Fast-Track & Priority Boarding für Vielflieger
• Digitale Verbesserungen – neuer Flugpreisfinder, Sporttickets, maßgeschneiderte Reiseführer & schnellere App

Kenny Jacobs, Chief Marketing Officer bei Ryanair, sagt:

• “Ryanair freut sich, unsere Verbesserungen im Kundenservice 2019 auf den Markt zu bringen und gleichzeitig mehr Auswahl, niedrigere Tarife und hervorragende Betreuung anzubieten”. Ryanair wird in diesem Jahr 152 Millionen Kunden an Bord begrüßen, die von den neuesten Verbesserungen profitieren werden, darunter die niedrigsten Preise und Pünktlichkeitsversprechen, unsere Customer Care Charter, die neue Ryanair Choice Mitgliedschaft, und in diesem Sommer werden viele von ihnen von uns unser neues Boeing MAX “Gamechanger” Flugzeug mit mehr Beinfreiheit und hellen neuen Innenräumen genießen.
• Während wir unsere Kundenbetreuung weiter verbessern, werden sich unsere günstigeren Tarife – von denen wir versprechen, dass sie nicht übertroffen werden –nicht ändern, und unsere Kunden werden weiterhin die größte Auswahl an Zielen genießen, mit den pünktlichsten Flügen und einem fantastischen Erlebnis an Bord, während wir unsere Flotte, unseren Verkehr und unsere Routen erweitern.”

Ryanair, Europe’s No.1 airline, today (14 Feb) unveiled its 2019 customer care improvements, delivering ‘More Choice, Lower Fares & Great Care’ to its 152m customers. The latest customer care improvements include:

• Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €/£ 5 MyRyanair credit
• Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
• New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
• Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
• Care Improvements – 48-hour free of charge grace period for changes to bookings
• Environmental Improvements – carbon offset programme & plastic free in 5 years
• New Ryanair Choice – €/£199 annual fee for free seats, fast-track & priority boarding for freq. guests
• Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

 

Ryanair’s Kenny Jacobs said:

“Ryanair is pleased to launch our 2019 customer care improvements, while continuing to deliver ‘more choice, lower fares and great care’. Ryanair will carry 152m customers this year who will enjoy these latest improvements including lowest price and punctuality promises, our Customer Care Charter, new Ryanair Choice membership, and this Summer many will enjoy our new Boeing MAX “Gamechanger” aircraft with more legroom and bright new interiors.

While we continue to improve our customer care, one thing that won’t change is our lower fares – which we promise will not be beaten – and our customers will still enjoy the biggest choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes.”

Ryanair, Europe’s No.1 airline, today (14 Feb) launched its London winter 2019 schedule, with 154 routes in total, including 2 new routes from Luton to Krakow and from Southend to Venice Treviso, which will help deliver 26m customers p.a. through Ryanair’s 4 London airports this year, as it grows its traffic by 5%. Ryanair also announced it will base the first 5 of its new Boeing MAX “Gamechanger” aircraft at London Stansted this summer, with more legroom and bright new interiors.

Ryanair’s London winter 19 schedule will deliver:

At Stansted:

• 5 new Boeing MAX “Gamechanger” aircraft
• More flights on 24 existing routes
• 118 routes in total
• 5m customers p.a. (+1%)
• 16,000* on-site jobs

At Luton:

• 1 new route to Krakow (4 per week)
• 21 routes in total
• 2m customers p.a. (+24%)
• 1,650* on-site jobs

At Southend:

• 1 new route to Venice Treviso (4 per week)
• 11 routes in total
• 1m customers p.a.
• 750* on-site jobs

At Gatwick:

• 4 routes in total
• 3m customers p.a.
• 975* on-site jobs

London consumers and visitors can now book their holidays as far out as March 2020, on even lower fares. Ryanair also launched its 2019 customer care improvements, including:

• Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
• Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
• New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
• Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
• Care Improvements – 48-hour free of charge grace period for changes to bookings
• Environmental Improvements – carbon offset programme & plastic free in 5 years
• New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
• Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

Ryanair’s Kenny Jacobs said:

“We are pleased to launch our London winter 2019 schedule with over 150 routes in total, which will deliver 26m customers through our 4 London airports this year. The first 5 of our new Boeing MAX “Gamechanger” will be based at London Stansted this Summer, offering more legroom and bright new interiors.

London customers and visitors can now book seats as far as March 2020 and enjoy our latest customer care improvements, so there’s never been a better time to book a low fare flight with Ryanair. To celebrate the launch of our London winter 2019 schedule, we are releasing seats for sale from London from just £19.99 for travel in September and October, which are available for booking until midnight Saturday (16 Feb). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, Europe’s No.1 airline, today (12 Feb) welcomed the Court of Appeal ruling upholding Ryanair’s policy of communicating with, and paying EU261 compensation directly to, consumers and dismissing an application by claims chasing firm Bott & Co Solicitors Ltd. to indemnify them for any fees that they cannot recover from customers who have been paid compensation directly by Ryanair.

Lord Justice Lewison, who along with Lord Justice Simon and Lord Justice Lindblom, presided over the Court of Appeal hearing, stated that Ryanair’s claims procedure “enables a passenger to claim compensation with a minimum of effort” and endorsed the London High Court’s finding last year that “Ryanair has established a straightforward and easy to use process for its passengers to make their flight delay compensation claims, either online or by correspondence, without the assistance of a third party”.

Ryanair urged customers with valid EU261 compensation claims to submit their claims directly to Ryanair and avoid “claims chaser” firms such as Bott & Co, Fairplane, Hayward Baker, Sky Legal and Flightright, who can deduct over 40% of a €250 claim in fees. Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive “claims chaser” fees.

Last year, Ryanair established a dedicated Claims team to process all valid claims within an industry-leading period of 10 working days.

Ryanair’s Kenny Jacobs said:

“We welcome this confirmation by the Court of Appeal concerning last year’s London High Court ruling, which upheld Ryanair’s policy of communicating with, and paying EU261 compensation directly to, our customers. This will help prevent “claims chaser” firms like Bott & Co, Fairplane, Hayward Baker, Sky Legal and Flightright, deliberately and needlessly dragging consumers through the courts so they can grab more than 40% of customers’ compensation, for providing no useful service whatsoever.

Where customers have a valid claim for compensation, they can make their claim directly on the Ryanair.com website and avoid these excessive “claims chasers” deductions. Last year, we established a dedicated Claims team to process these valid claims within 10 working days and to make it as straightforward as possible for our customers.”

Ryanair, Europas größte Fluggesellschaft, gab heute (12. Februar) bekannt, dass sie für den Sommer 2019 der Basis Berlin Tegel mindestens ein weiteres Flugzeug hinzufügen will, um die bisher von Germania betriebenen Flüge/Routen zu ersetzen.

Ryanair lädt ehemalige Germania-Piloten ein, sich dem wachsenden Betrieb am Standort Tegel anzuschließen, wo sie eine hohe Bezahlung (30% mehr als Eurowings) erhalten, branchenführende fünf Tage Dienst mit vier freien Tagen im Wechsel, kostenlose 737-800 Konversionstrainings und die höchste Arbeitsplatzsicherheit der Branche.

Ryanair hat die erforderlichen Slots in Tegel beantragt und erwartet in den kommenden Wochen neue Sommerflugstrecken für 2019 und zusätzliche Flüge bekannt geben zu können. Ryanair fordert das Luftfahrt Bundesamt auf, die ehemaligen Germania-Slots unverzüglich freizugeben, damit Ryanair Berliner Kunden und Besuchern Alternativen zu den dominierenden High-Fare-Airlines in Berlin Tegel bieten kann.

David O’Brien, Chief Commercial Officer von Ryanair, sagt:

“Ryanair freut sich, ehemaligen Germania-Piloten an unserem Standort Berlin Tegel gut bezahlte und sichere Arbeitsmöglichkeiten bieten zu können und den Berliner Kunden und Besuchern für den Sommer 2019 noch mehr Auswahl und niedrigere Tarife zu bieten. Ryanair freut sich außerdem auf die baldige Freigabe dieser ehemaligen Germania-Slots, damit die Tickets für die neuen Strecken so schnell wie möglich für den Sommer 2019 zum Verkauf angeboten werden können, was andere Fluggesellschaften am Airport Tegel daran hindern wird, die Preise für den Sommer 2019 zu erhöhen.”

Ryanair, la compagnia aerea No.1 in Europa, annuncia oggi – venerdì 8 febbraio – i risultati della ricerca di viaggio condotta in occasione di San Valentino, che rivela:

• Londra è la destinazione più scelta per il weekend di San Valentino (per il secondo anno di fila)
• Roma e Milano sono al secondo posto tra le mete più amate
• Olanda, Francia e Belgio sono i paesi più popolari tra le coppie
• Italia, Grecia ed Irlanda sono le destinazioni più richieste dai single
• Quasi il 30% dei viaggiatori durante il weekend di San Valentino viaggeranno soli

Ryanair trasporterà più di 1,3 milioni di consumatori nel weekend di San Valentino (tra il 14 ed il 17 febbraio) e opererà più di 1,800 voli “pieni d’amore” solo per la giornata di San Valentino. Per festeggiare, Ryanair ha lanciato degli sconti per viaggiare a febbraio con tariffe a partire da soli € 9.99. L’offerta sarà valida fino alla mezzanotte del 15 febbraio, quindi invitiamo tutti ad affrettarsi ad accedere al sito www.ryanair.com per non lasciarsi sfuggire quest’occasione.

E per coloro che hanno bisogno di un regalo romantico last-minute, sempre sul sito www.ryanair.com sono disponibili anche i Voucher Regalo di San Valentino di Ryanair a partire da soli € 25 – con la possibilità di regalare un volo per una delle oltre 230 destinazioni.

Robin Kiely di Ryanair ha annunciato:

“In tantissimi stanno per partire con la persona amata o per una semplice vacanza. L’amore è nell’aria! E durante il weekend di San Valentino siamo lieti di far viaggiare più di 1,3 milioni di persone in tutta Europa. Per coloro che hanno bisogno di un po’ di ispirazione last-minute, abbiamo lanciato una promozione con tariffe individuali a partire da € 9.99. Dato che questa fantastica offerta andrà a ruba, consigliamo agli interessati di accedere oggi stesso al sito www.ryanair.com ed evitare di spezzare un cuore”

 

07 de Fevereiro de 2019. Ryanair, a companhia aérea nº 1 da Europa, anunciou hoje os resultados do seu questionário de viagens por altura do Dia de São Valentim, que revelou:

• Londres é o destino de viagem mais popular neste fim-de-semana de São Valentim (pelo segundo ano consecutivo)
• Roma e Milão são os destinos que se seguem na lista de preferências.
• Holanda, França e Bélgica foram os países mais populares para casais.
• Itália, Grécia e Irlanda foram os países mais populares para solteiros.
• Cerca de 30% das pessoas que voam no fim-de-semana de São Valentim viajarão sozinhos

A Ryanair irá transportar mais de 1,3 milhões de passageiros durante este fim-de-semana de São Valentim (entre 14 e 17 de Fevereiro) e irá operar mais de 1800 voos repletos de amor no Dia dos Namorados. Para comemorar, a Ryanair lançou uma promoção para viagens em Fevereiro com preços a partir de apenas 9,99€. Esta oferta está disponível até à meia-noite de dia 14, pelo que convidamos os nossos clientes a conectar-se o mais rapidamente possível a www.ryanair.com de forma a não perder esta oportunidade.

E para aqueles que precisam de um presente romântico de última hora, os Vouchers de Oferta de São Valentim da Ryanair também estão disponíveis no website www.ryanair.com, com opções a partir de apenas 25€ – permitindo aos nossos clientes que ofereçam à sua cara-metade o prazer de uma viagem a 2 para um dos nossos mais de 230 destinos.

Robin Kiely, da Ryanair, comentou:

“Quer viajes com a tua cara-metade ou prefiras escapar da quadra, o amor está no ar e estamos muito contentes por transportar mais de 1,3 milhões de pessoas por toda a Europa neste fim-de-semana de São Valentim. Para aqueles que precisam de inspiração romântica de última hora, lançámos uma promoção com ofertas a partir de tão “só” 9,99€. Estes preços deverão voar rapidamente, pelo que convidamos os nossos clientes a conectar-se já a www.ryanair.com e evitar um coração partido.”

O vídeo está disponível neste link: https://www.youtube.com/watch?v=Bz_PAGr6hOs