Madrid, 18 de febrero de 2019. Ryanair, la primera aerolínea en España, ha anunciado dos nuevas rutas que conectarán Palma con Budapest y Praga. La compañía ha ampliado su calendario de verano 2019 en Palma, con estas dos nuevas conexiones, que operarán con un vuelo semanal a partir de junio.

La nueva programación de vuelos para el próximo verano cuenta ya con un total de 54 destinos, incluyendo cinco nuevas rutas hacia Londres Southend, Vitoria, Milán Malpensa, Budapest y Praga. Con ello, Ryanair espera transportar este año a más de 5 millones de clientes hacia y desde el aeropuerto de Palma.

Los clientes de Ryanair en España ya pueden reservar sus vacaciones hasta marzo de 2020, disfrutando de tarifas incluso más económicas, así como las últimas mejores del programa de atención al cliente de Ryanair en 2019, que incluye:

• Tarifas más económicas: si un cliente encuentra una tarifa más baja en un periodo de 3 horas, se le reembolsará la diferencia más 5€ en su cuenta de My Ryanair.
• Puntualidad: la compañía se compromete a mantener la tasa de puntualidad de sus vuelos en un 90% cada mes (excluyendo los retrasos causados por el control de tráfico aéreo). De no lograrlo, ofrecerá un 5% de descuento en las tarifas aéreas del mes siguiente.
• Nuevo avión Max: un nuevo modelo de avión más sostenible equipado con interiores más modernos, más espacio para las piernas y con asientos extra que se añadirá a la flota a partir de abril.
• Enfoque en Atención al Cliente: tramitación de reclamaciones EU261 en un máximo de 10 días gracias a un nuevo equipo especializado, atención disponible 24 horas 7 días a la semana, respuesta en un plazo de 2 minutos.
• Mejoras en el servicio: período de gracia de 48 horas para poder realizar cambios en las reservas sin ningún cargo adicional.
• Mejoras ambientales: gracias al Programa de compensación de la huella de carbono y la eliminación total de plásticos en sus operaciones en 5 años.
• Nuevas opciones: los pasajeros frecuentes podrán adquirir una tarifa anual de 199€ para volar siempre con asientos gratuitos, fast-track y embarque prioritario.
• Mejoras digitales: un nuevo buscador de tarifas, entradas para eventos deportivos, guías de viaje a medida y mejora de la aplicación móvil.

Alejandra Ruiz, de Ryanair, ha comentado:

“Estamos encantados de anunciar dos nuevas rutas que conectarán Palma con las ciudades de Budapest y Praga. Ambas conexiones empezarán a operar a partir del próximo mes de junio con un vuelo semanal, como parte de la ampliación de nuestra programación de vuelos para este verano en el aeropuerto mallorquín.

Para celebrarlo, hemos lanzado una oferta con hasta un 20% de descuento en 1 millón de asientos, para viajar entre mayo y junio de 2019. Esta oferta estará disponible hasta la medianoche del viernes, 22 de febrero, a través de la página web Ryanair.com”.

Ryanair, Europe’s No.1 airline, today (15 Feb) announced a new Prague route to Palma de Mallorca, with a weekly service commencing in June, as part of Ryanair’s Prague Summer 2019 schedule.

Ryanair’s Prague Summer schedule now includes 31 routes in total with 16 new routes, including summer getaway hotspots Marseille, Venice and now Palma de Mallorca.

Czech consumers and visitors can now book their holidays as far out as March 2020, enjoying even lower fares and Ryanair’s recently announced 2019 customer care improvements, including:

• Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
• Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
• New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
• Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
• Care Improvements – 48-hour free of charge grace period for changes to bookings
• Environmental Improvements – carbon offset programme & plastic free in 5 years
• New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
• Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

Ryanair’s Robin Kiely said:

“Ryanair is pleased to announce a new Prague to Palma de Mallorca route, commencing in June, which will operate weekly, as part of our extended Prague Summer 2019 schedule.

To celebrate we are offering up to 20% off on 1 million seats on sale for travel in May and June. This offer is available for booking until midnight Sunday (17 Feb). Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, Europe’s No.1 airline, today (15 Feb) announced a new Budapest route to Palma de Mallorca, with 1 weekly service commencing in June, as part of Ryanair’s Budapest Summer 2019 schedule.

Ryanair’s Budapest Summer schedule now includes 40 routes in total with 7 new routes to Bari, Cagliari, Cork, Rimini, Seville, Thessaloniki and Palma de Mallorca.

Hungarian consumers and visitors can now book their holidays as far out as March 2020, enjoying even lower fares and Ryanair’s recently announced 2019 customer care improvements, including:

• Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
• Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
• New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
• Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
• Care Improvements – 48-hour free of charge grace period for changes to bookings
• Environmental Improvements – carbon offset programme & plastic free in 5 years
• New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
• Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

Ryanair’s Olga Pawlonka said:

“Ryanair is pleased to announce a new Budapest route to Palma de Mallorca, commencing in June, which will operate once weekly, as part of our extended Budapest Summer 2019 schedule.

To celebrate we are releasing 1 million seats up to 20% off for travel in May and June. This offer is available for booking until midnight Sunday (17 Feb). Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, la compagnia aerea No.1 in Italia, annuncia oggi – 14 febbraio – i miglioramenti apportati al servizio clienti per il 2019, offrendo “Scelta più ampia, Tariffe più basse & Assistenza Ottima” ai suoi 152 milioni di clienti. Gli ultimi miglioramenti del servizio clienti includono:

• Tariffe più basse – trova una tariffa più economica entro 3 ore, riceverai la differenza più € 5 di credito su MyRyanair
• Puntualità – assicuriamo il 90% della puntualità (escluse cause ATC) o il 5% di sconto sulle tariffe aeree del mese successivo
• Nuovi aerei Max – da Aprile: nuovi interni, più spazio per le gambe, più posti a sedere, aeromobili più ecologici
• Carta per l’Assistenza Clienti – richieste per i reclami EU261 elaborate in 10 giorni, nuovo supporto 24/7, connessione in 2 minuti
• Miglioramenti nell’assistenza – modifiche gratuite alle prenotazioni nelle 48 ore successive
• Progressi Ambientali – programma di compensazione del carbonio e eliminazione totale della plastica in 5 anni
• Nuova “Ryanair Choice” – € 199 di quota annuale per posti gratuiti, fast-track e imbarco prioritario per i clienti abituali
• Progressi Digitali – nuova modalità “Trova Tariffe”, biglietti per eventi sportivi, guide di viaggio su misura e app mobile più veloce

Kenny Jacobs di Ryanair ha dichiarato:

“Ryanair è lieta di annunciare i nostri miglioramenti al servizio clienti per il 2019, continuando a offrire “più scelta, tariffe più basse e assistenza ottima”. Ryanair trasporterà 152 milioni di clienti quest’anno, che godranno di questi ultimi miglioramenti che comprendono prezzi più bassi e la promessa di puntualità, la nostra Carta per l’assistenza clienti, il nuovo abbonamento a Ryanair Choice e, quest’estate, molti potranno apprezzare il nostro nuovo Boeing MAX “Gamechanger” con più spazio per le gambe e nuovi interni.

Mentre continuiamo a migliorare il nostro servizio clienti, una cosa che non cambierà sono le nostre tariffe che resteranno sempre le più basse e i nostri clienti continueranno ad avere la più ampia scelta di destinazioni, con il maggior numero di voli in orario e una fantastica esperienza di bordo, mentre continuano a crescere la flotta, il traffico e le rotte.”

Ryanair, Europe’s No. 1 airline, today (14 Feb) presented a €100,000 donation to Ryanair’s Irish scratch card charity, The Jack & Jill foundation. Ryanair has supported the Jack & Jill Foundation for over 11 years, donating over €800,000 to the charity during this partnership.

The Jack & Jill Children’s Foundation provides direct funding to families of children up to the age of five who suffer severe intellectual and physical developmental delay, enabling them to purchase home respite care. They also provide end of life care to all children up to the age of five.

Ryanair scratch cards offer customers the opportunity to win cash prizes, luxury cars and the chance to scoop an impressive €1 million – all for a stake of just €2, with ongoing donations made to numerous charities across Ireland and Europe.

Carmel Doyle, CEO of the Jack & Jill Foundation said:

“How lucky are we as a charity to have Ryanair as our partner and to receive this huge donation of €100,000 which will fund 6,250 hours of home nursing care for the 350 families under our wing!  I want to thank everyone involved, especially the cabin crew who champion and sell these charity scratch cards on our behalf, and always give such a lovely shout out to the charity, raising both awareness and funds for us.  Our families are on a difficult journey, day in day out, caring for their sick child at home and knowing that such an iconic brand as Ryanair is in their corner really matters.”

Aoife Greene, Ryanair’s Head of Retail, added:

“Carmel and her team of nurses and fundraisers are magnificent and their dedication to providing homecare nationwide means everything to the children and their families. Every €16 donated funds one hour of nursing care and this service is vital to our community here in Ireland. Ryanair is very proud of our partnership with Jack and Jill and we are committed to continuing it well into the future.  Customers who buy Ryanair’s scratch cards are also helping a wide range of charities across Europe, who receive ongoing donations, such as Naomi House & Jacksplace in the UK, Pequeño Deseo in Spain, Refúgio Aboim Ascensão in Portugal, The Meyer hospital in Italy and Kinder Hilfe in Germany.  Look out for our scratch cards on your next Ryanair flight and you could be our next winner.”

For more information on the Jack and Jill Foundation, please visit: www.jackandjill.ie. 

Ryanair, Europe’s No. 1 airline, today (14 Feb) presented a €100,000 donation to Naomi House & Jacksplace in the United Kingdom. Ryanair has supported Naomi House & Jacksplace through its scratch card game for over four years, donating over €300,000 to the charity during this partnership.

Ryanair scratch cards offer customers the opportunity to win cash prizes, luxury cars and the chance to scoop an impressive €1 million – all for a stake of just €2, with ongoing donations made to numerous charities across the UK and Europe.

Naomi House & Jacksplace is a hospice charity that cares for 525 children, young adults and their extended families across the South of England with life limiting and life-threatening conditions. The charity offers respite, emergency, end of life and bereavement care.

Paul Morgan, Head of Fundraising at Naomi House & Jacksplace, said:

“Naomi House & Jacksplace are delighted to be the British charity beneficiary from the proceeds from the sale of Ryanair scratch cards. Since 2014, Ryanair scratch cards have become our largest single corporate supporter, donating in excess of €300,000 to help our work with the sickest children and families across our community. However, the support goes much further, as Ryanair also helps promote our services to passengers. Visits from Ryanair cabin crew also inspires our children and families – so much so that we even create Ryanair themed activities and creative therapies on via our Play and Activities team. We deeply appreciate the ongoing support from the passengers and crew involved with scratch cards. Thank you, Ryanair. “

Aoife Greene, Ryanair’s Head of Retail, added:

“It is a pleasure to support the incredible work that Naomi House & Jacksplace do for the children and their families in the UK. Having personally seen the excellent services they provide in such beautiful surroundings, it’s important to Ryanair and our crew that we continue this partnership into the future. Customers who buy Ryanair’s scratch cards are also helping a wide range of charities across Europe, who receive ongoing donations, such as Jack and Jill in Ireland, Pequeño Deseo in Spain, Refúgio Aboim Ascensão in Portugal, The Meyer hospital in Italy and Kinder Hilfe in Germany.  Look out for our scratch cards on your next Ryanair flight and you could be our next winner.”

For more information on Naomi House & Jacksplace, please visit: www.naomihouse.org.uk.

14 de Fevereiro de 2019. Ryanair, a companhia aérea nº 1 da Europa, revelou hoje as melhorias para 2019 em termos de serviço ao cliente, com “Mais Escolha, Preços Mais Baixos e o Melhor Serviço” para os seus 152 milhões de clientes. As mais recentes melhorias no serviço ao cliente incluem:

• Os preços mais baixos – se encontrar uma tarifa mais baixa até 3 horas após efectuar a reserva, devolvemos a diferença + 5€ de crédito na conta MyRyanair
• Pontualidade – objectivo de pontualidade de 90% (excluindo ATC) ou baixamos as tarifas no mês seguinte em 5%
• Novas aeronaves Max – novos interiores, mais espaço para pernas, mais lugares, melhorias a nível ambiental – a partir de Abril
• “Customer Care Charter” – pedidos de compensação EU261 processados em 10 dias, novo apoio ao cliente 24 horas por dia, conexão em apenas 2 minutos
• Melhorias em pequenas alterações – “período de graça” alargado para 48 horas para efectuar gratuitamente pequenas alterações à reserva (por exemplo, alteração de nome)
• Melhorias a nível ambiental – programa de compensação de emissões de carbono e compromisso de voos livres de plástico não reutilizável em 5 anos
• Novo “Ryanair Choice” – programa para passageiros frequentes com valor anual de 199€ que inclui em todos os voos reserva de assentos gratuita, “fast-track” e Embarque Prioritário
• Melhorias digitais – novo localizador de tarifas, bilhetes para eventos desportivos, guias de viagens exclusivos e aplicação móvel mais rápida

Kenny Jacobs, da Ryanair, comentou:

“É com muita satisfação que a Ryanair lança o programa de melhorias no serviço ao cliente para 2019, com “Mais Escolha, Preços Mais Baixos e o Melhor Serviço”. A Ryanair irá transportar 152 milhões de passageiros este ano, que desfrutarão destas melhorias, nomeadamente as promessas de pontualidade e preço baixo, o nosso “Customer Care Charter”, novo programa para passageiros frequentes “Ryanair Choice” e, já neste Verão, muitos irão usufruir dos nossos novos Boeing MAX “Gamechanger”, com mais espaço para pernas e novos interiores.

Enquanto continuamos a melhorar o serviço que prestamos aos nossos clientes, um aspecto que permanece inalterado são os nossos preços baixos – que, garantimos, permanecerão imbatíveis – e a maior escolha de destinos, com uma pontualidade líder de mercado e uma fantástica experiência a bordo, ao mesmo tempo que aumentamos a nossa frota, tráfego e rotas.”