Ryanair, compania aeriană Nr. 1 a Europei, a prezentat astăzi, 14 februarie, îmbunătățirile din 2019 pentru clienți, oferind ‘Mai multe opțiuni, tarife mai mici și atenție pentru clienți’ pentru ai săi 152 milioane de consumatori. Ultimele îmbunătățiri pentru experiența clienților includ:

• Tarife mai mici – găsește un tarif mai mic în 3 ore, primește diferența de preț plus 5€ credit în MyRyanair
• Punctualitate – target de 90% (excl. ATC) sau 5% reducere pentru următoarea lună la tarifele aeriene
• Noua Aeronavă Max – noi interioare, mai mult spațiu pentru picioare, mai multe locuri, cea mai ecologică aeronavă – Aprilie
• Carta Atenției pentru Clienți – reclamațiile EU261 vor fi procesate în 10 zile, asistență 24/7, conectare în 2 minute
• Atenție pentru clienți – Perioadă de grație de 48 de ore pentru modificări gratuite la rezervări
• Îmbunătățiri de mediu – contribuție pentru emisiile de carbon și fără plastic în 5 ani
• Noi opțiuni – Tarif anual de 199€ pentru locuri gratuite, fast-track și îmbarcare prioritară pentru oaspeții frecvenți
• Îmbunătățiri digitale – opțiune nouă de căutare a tarifelor, tichete pentru evenimente sportive, ghiduri de călătorie și acces mai rapid de pe mobil

Kenny Jacobs, Ryanair, a declarat:

“Suntem încântați să lansăm noile îmbunătățiri pentru clienți din 2019, timp în care continuăm să livrăm ‘Mai multe opțiuni, tarife mai mici și atenție pentru clienți’. Ryanair va transporta 152 milioane de clienți în acest an, care se vor bucura de ultimele îmbunătățiri, incluzând cel mai mic preț și promisiunea punctualității, Carta noastră pentru Atenția pentru Clienți, apartenența la Ryanair Choice, iar din această vară mai mulți se vor bucura de noua aeronavă Boeing MAX “Gamechanger” cu mai mult spațiu pentru picioare și interioare noi luminoase.

În timp ce continuăm să îmbunătățim atenția pentru clienți, un lucru care nu se va schimba sunt tarifele noastre reduse – și promitem că acestea nu vor fi bătute – iar clienții noștri se vor bucura de cea mai mare alegere de destinații, cu cele mai multe zboruri la timp și o experiență fantastică la bord, totul pentru că noi ne creștem flota, traficul și rutele.”

Ryanair, europski avioprijevoznik broj 1, danas (14. veljače) predstavio je svoja poboljšanja u 2019. godini, isporučujući “Više izbora, manje cijene karata & sjajnu korisničku podršku”.

Najnovija poboljšanja uključuju:

• Najniže cijene – pronađi jeftiniju cijenu karte u roku od tri sata, dobij razliku natrag, plus 5 eura „MyRyanair” kredita
• Točnost – isporučiti ciljanu stopu od 90% (isključujući ATC) ili 5% popusta na cijene karata za nadolazeći mjesec

• Novi Max zrakoplovi – novi interijer, više prostora za noge, više sjedala, “najzeleniji” (ekološki osviješten) zrakoplov – Travanj
• Poboljšanje korisničke usluge – EU261 zahtjevi obrađeni unutar 10 dana, nova 24/7 podrška, povezivanje u 2 minute
• Poboljšanje korisničke usluge – 48-satni besplatni period za izmjenu rezervacija
• Poboljšanje zaštite okoliša – ugljični offset program & bez plastike u 5 godina
• Novi “Ryanair choice” – godišnja naknada od 199 eura za slobodna sjedala, bržu sigurnosnu kontrolu & prioritetni ukrcaj.
• Digitalna poboljšanja – nova tražilica putničkih karata, sportske ulaznice, turistički vodiči & brži mobitel

 

Ryanair-ov Kenny Jacobs je rekao:

“Ryanair sa zadovoljstvom pokreće plan za poboljšanje korisničke usluge za 2019, te istodobno nastavlja pružati „veći izbor, manji trošak i sjajnu korisničku podršku”. Ryanair će ove godine prevesti 152 milijuna korisnika, koji će uživati u najnovijim poboljšanjima, uključujući najniže cijene i obećanja o točnosti, te u našoj još boljoj korisničkoj podršci, novom članstvu u „Ryanair choice”, a ovo ljeto mnogi će uživati i u našem novom Boeing MAX-u, „Gamechanger” zrakoplovu, s još više prostora za noge i sjajnim novim interijerom.

Dok mi nastavljamo poboljšavati našu korisničku usluge, jedna stvar koja se neće mijenjati naše su niske cijene, koje će I dalje ostati niske, te će naši korisnici I dalje uživati u najvećem izboru destinacija, s većinom letova koji dolaze na vijeme, fantastičnim iskustvom tijekom leta, i to sve kako rastu naša posada, promet i linije”.

Ryanair, Europas führende Fluggesellschaft, hat heute (14. Februar) ihre Verbesserungen im Kundenservice 2019 vorgestellt, um ihren 152 Millionen Kunden “Mehr Auswahl, günstigere Preise & hervorragende Betreuung” anzubieten. Zu den neuesten Verbesserungen im Bereich Customer Care gehören:

• Niedrigste Tarife – finden Sie innerhalb von 3 Stunden einen günstigeren Tarif, erhalten Sie die Differenz plus 5 € MyRyanair-Guthaben.
• Pünktlichkeit – Erreichen wir das Ziel von 90% (ohne Flugverkehrskontrolle) nicht, gibt es 5% Rabatt auf die Flugpreise im Folgemonat.
• Neue MAX-Flugzeuge – neue Kabinen, mehr Beinfreiheit, mehr Sitze, die umweltfreundlichsten Flugzeuge – ab April
• Customer Care Charter – EU261 Schadensfälle werden in 10 Tagen bearbeitet, neuer 24/7 Support, Verbindung in 2 Minuten hergestellt.
• Verbesserungen im Kundenservice – 48 Stunden Buchungsänderungen kostenlos
• Umweltverbesserungen – Klimaschutzprogramm & kunststofffrei in 5 Jahren
• Neues „Ryanair Choice“ – 199 € Jahresgebühr für garantiert reservierte Plätze, Fast-Track & Priority Boarding für Vielflieger
• Digitale Verbesserungen – neuer Flugpreisfinder, Sporttickets, maßgeschneiderte Reiseführer & schnellere App

Kenny Jacobs, Chief Marketing Officer bei Ryanair, sagt:

• “Ryanair freut sich, unsere Verbesserungen im Kundenservice 2019 auf den Markt zu bringen und gleichzeitig mehr Auswahl, niedrigere Tarife und hervorragende Betreuung anzubieten”. Ryanair wird in diesem Jahr 152 Millionen Kunden an Bord begrüßen, die von den neuesten Verbesserungen profitieren werden, darunter die niedrigsten Preise und Pünktlichkeitsversprechen, unsere Customer Care Charter, die neue Ryanair Choice Mitgliedschaft, und in diesem Sommer werden viele von ihnen von uns unser neues Boeing MAX “Gamechanger” Flugzeug mit mehr Beinfreiheit und hellen neuen Innenräumen genießen.
• Während wir unsere Kundenbetreuung weiter verbessern, werden sich unsere günstigeren Tarife – von denen wir versprechen, dass sie nicht übertroffen werden –nicht ändern, und unsere Kunden werden weiterhin die größte Auswahl an Zielen genießen, mit den pünktlichsten Flügen und einem fantastischen Erlebnis an Bord, während wir unsere Flotte, unseren Verkehr und unsere Routen erweitern.”

Ryanair, Europe’s No.1 airline, today (14 Feb) unveiled its 2019 customer care improvements, delivering ‘More Choice, Lower Fares & Great Care’ to its 152m customers. The latest customer care improvements include:

• Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €/£ 5 MyRyanair credit
• Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
• New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
• Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
• Care Improvements – 48-hour free of charge grace period for changes to bookings
• Environmental Improvements – carbon offset programme & plastic free in 5 years
• New Ryanair Choice – €/£199 annual fee for free seats, fast-track & priority boarding for freq. guests
• Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

 

Ryanair’s Kenny Jacobs said:

“Ryanair is pleased to launch our 2019 customer care improvements, while continuing to deliver ‘more choice, lower fares and great care’. Ryanair will carry 152m customers this year who will enjoy these latest improvements including lowest price and punctuality promises, our Customer Care Charter, new Ryanair Choice membership, and this Summer many will enjoy our new Boeing MAX “Gamechanger” aircraft with more legroom and bright new interiors.

While we continue to improve our customer care, one thing that won’t change is our lower fares – which we promise will not be beaten – and our customers will still enjoy the biggest choice of destinations, with the most on-time flights and a fantastic onboard experience, as we grow our fleet, traffic and routes.”

Ryanair, Europe’s No.1 airline, today (14 Feb) launched its London winter 2019 schedule, with 154 routes in total, including 2 new routes from Luton to Krakow and from Southend to Venice Treviso, which will help deliver 26m customers p.a. through Ryanair’s 4 London airports this year, as it grows its traffic by 5%. Ryanair also announced it will base the first 5 of its new Boeing MAX “Gamechanger” aircraft at London Stansted this summer, with more legroom and bright new interiors.

Ryanair’s London winter 19 schedule will deliver:

At Stansted:

• 5 new Boeing MAX “Gamechanger” aircraft
• More flights on 24 existing routes
• 118 routes in total
• 5m customers p.a. (+1%)
• 16,000* on-site jobs

At Luton:

• 1 new route to Krakow (4 per week)
• 21 routes in total
• 2m customers p.a. (+24%)
• 1,650* on-site jobs

At Southend:

• 1 new route to Venice Treviso (4 per week)
• 11 routes in total
• 1m customers p.a.
• 750* on-site jobs

At Gatwick:

• 4 routes in total
• 3m customers p.a.
• 975* on-site jobs

London consumers and visitors can now book their holidays as far out as March 2020, on even lower fares. Ryanair also launched its 2019 customer care improvements, including:

• Lowest Fares – find a cheaper fare within 3 hours, get paid the difference plus €5 MyRyanair credit
• Punctuality – deliver 90% target (excl. ATC) or 5% off following month’s air fares
• New Max Aircraft – new interiors, more legroom, more seats, greenest aircraft – April
• Customer Care Charter – EU261 claims processed in 10 days, new 24/7 support, connect in 2 mins
• Care Improvements – 48-hour free of charge grace period for changes to bookings
• Environmental Improvements – carbon offset programme & plastic free in 5 years
• New Ryanair Choice – €199 annual fee for free seats, fast-track & priority boarding for freq. guests
• Digital Improvements – new fare finder, sports tickets, bespoke travel guides & faster mobile

Ryanair’s Kenny Jacobs said:

“We are pleased to launch our London winter 2019 schedule with over 150 routes in total, which will deliver 26m customers through our 4 London airports this year. The first 5 of our new Boeing MAX “Gamechanger” will be based at London Stansted this Summer, offering more legroom and bright new interiors.

London customers and visitors can now book seats as far as March 2020 and enjoy our latest customer care improvements, so there’s never been a better time to book a low fare flight with Ryanair. To celebrate the launch of our London winter 2019 schedule, we are releasing seats for sale from London from just £19.99 for travel in September and October, which are available for booking until midnight Saturday (16 Feb). Since these amazing low prices will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, Europe’s No.1 airline, today (12 Feb) welcomed the Court of Appeal ruling upholding Ryanair’s policy of communicating with, and paying EU261 compensation directly to, consumers and dismissing an application by claims chasing firm Bott & Co Solicitors Ltd. to indemnify them for any fees that they cannot recover from customers who have been paid compensation directly by Ryanair.

Lord Justice Lewison, who along with Lord Justice Simon and Lord Justice Lindblom, presided over the Court of Appeal hearing, stated that Ryanair’s claims procedure “enables a passenger to claim compensation with a minimum of effort” and endorsed the London High Court’s finding last year that “Ryanair has established a straightforward and easy to use process for its passengers to make their flight delay compensation claims, either online or by correspondence, without the assistance of a third party”.

Ryanair urged customers with valid EU261 compensation claims to submit their claims directly to Ryanair and avoid “claims chaser” firms such as Bott & Co, Fairplane, Hayward Baker, Sky Legal and Flightright, who can deduct over 40% of a €250 claim in fees. Customers with valid claims who claim directly from Ryanair will receive 100% of their EU261 compensation entitlement without the deduction of these excessive “claims chaser” fees.

Last year, Ryanair established a dedicated Claims team to process all valid claims within an industry-leading period of 10 working days.

Ryanair’s Kenny Jacobs said:

“We welcome this confirmation by the Court of Appeal concerning last year’s London High Court ruling, which upheld Ryanair’s policy of communicating with, and paying EU261 compensation directly to, our customers. This will help prevent “claims chaser” firms like Bott & Co, Fairplane, Hayward Baker, Sky Legal and Flightright, deliberately and needlessly dragging consumers through the courts so they can grab more than 40% of customers’ compensation, for providing no useful service whatsoever.

Where customers have a valid claim for compensation, they can make their claim directly on the Ryanair.com website and avoid these excessive “claims chasers” deductions. Last year, we established a dedicated Claims team to process these valid claims within 10 working days and to make it as straightforward as possible for our customers.”

Ryanair, Europas größte Fluggesellschaft, gab heute (12. Februar) bekannt, dass sie für den Sommer 2019 der Basis Berlin Tegel mindestens ein weiteres Flugzeug hinzufügen will, um die bisher von Germania betriebenen Flüge/Routen zu ersetzen.

Ryanair lädt ehemalige Germania-Piloten ein, sich dem wachsenden Betrieb am Standort Tegel anzuschließen, wo sie eine hohe Bezahlung (30% mehr als Eurowings) erhalten, branchenführende fünf Tage Dienst mit vier freien Tagen im Wechsel, kostenlose 737-800 Konversionstrainings und die höchste Arbeitsplatzsicherheit der Branche.

Ryanair hat die erforderlichen Slots in Tegel beantragt und erwartet in den kommenden Wochen neue Sommerflugstrecken für 2019 und zusätzliche Flüge bekannt geben zu können. Ryanair fordert das Luftfahrt Bundesamt auf, die ehemaligen Germania-Slots unverzüglich freizugeben, damit Ryanair Berliner Kunden und Besuchern Alternativen zu den dominierenden High-Fare-Airlines in Berlin Tegel bieten kann.

David O’Brien, Chief Commercial Officer von Ryanair, sagt:

“Ryanair freut sich, ehemaligen Germania-Piloten an unserem Standort Berlin Tegel gut bezahlte und sichere Arbeitsmöglichkeiten bieten zu können und den Berliner Kunden und Besuchern für den Sommer 2019 noch mehr Auswahl und niedrigere Tarife zu bieten. Ryanair freut sich außerdem auf die baldige Freigabe dieser ehemaligen Germania-Slots, damit die Tickets für die neuen Strecken so schnell wie möglich für den Sommer 2019 zum Verkauf angeboten werden können, was andere Fluggesellschaften am Airport Tegel daran hindern wird, die Preise für den Sommer 2019 zu erhöhen.”