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Ryanair, Europe’s No 1 airline, today (12 Apr) released its March customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with: 90% of over 53,000 flights in March arriving on-time Less than 2.5 complaints per 1,000 customers Less than 1 bag complaint per 2,000 customers Over 99% of all complaints answered within 7 days Ryanair’s Robin Kiely said: “Ryanair carried over 9 million customers in March with 90% of our … more

Ryanair, Europe’s No.1 airline, today (11 Apr) hosted a round table discussion in the European Parliament aligning tourism and aviation policy agendas, where it announced its support for the ‘European Capital of Tourism’ initiative, a … more

Ryanair, Ireland’s No.1 airline, today (10 Apr) got under starter’s orders for the 2017 Ryanair Gold Cup at the Fairyhouse Easter Festival, with less than a week to go to until one of the highlights … more

Ryanair, Europe’s No.1 airline, today (6 Apr) unveiled its 2017/18 customer experience improvement plan which forms Year 4 of its “Always Getting Better” (AGB) programme, including service, digital, ancillary and inflight developments. The new initiatives … more

2 X Weekly Flights From September Ryanair, Europe’s favourite airline, today (6 Apr) announced that its new twice weekly     Lviv – Berlin service will commence in September due to strong demand from Ukrainian consumers, as … more

Ryanair, Europe’s No.1 airline, today (5 Apr) released its quarterly ‘Rate My Flight’ statistics, which show that 92% of surveyed customers were happy with their overall flight experience in January, February and March 2017. Some … more

LOAD FACTOR UNCHANGED AT 94% OVER 500 FLIGHTS (100K PAX) CANCELLED DUE TO ATC STRIKES Ryanair, Europe’s No.1 airline, today (4 Apr) released March traffic statistics as follows: Traffic grew 10% to 9.4m customers. Load … more