92% Of Customers Rate Ryanair Excellent / Very Good / Good
Ryanair today (04 Dec) released its monthly customer service statistics, showing that 98% of November flights arrived on-time.
In an era when customer confidence needs to be restored in air travel, as Europe’s no. 1 airline, Ryanair continues to ensure they meet their customers’ needs and expectations. The ‘Rate My Flight’ customer experience survey for November indicates that 92% of 23,000 respondents rated their flight ‘Excellent / Very Good / Good’, as well as high ratings emerging for crew friendliness (94%), onboard service (93%), range of food & drink (86%), and boarding (90%).
Having introduced a new set of guidelines when air travel re-commenced on 1 July that protect the health of customers and crew, Ryanair is keen to create awareness of these health measures undertaken on all flights, on every aircraft and in each market in which they operate.
|
Rate My Flight
|
Excell /V Good / Good
|
|
Customer Experience
|
92%
|
|
Crew Friendliness
|
94%
|
|
Onboard Service
|
93%
|
|
Food & Drink Range
|
86%
|
|
Boarding
|
90%
|
Ryanair’s Dara Brady said:
“Ryanair Group Airlines carried 2m customers in November, and we are pleased that 98% of our flights arrived on time.
Daily disinfectant measures, mandatory face masks and contactless initiatives are enforced to ensure our customers feel confident when flying with us.
We’re delighted that 92% of customers surveyed (23,000), who have been flying with our new health guidelines, rated their Ryanair flight in November as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email”.
2 Based Aircraft, $200m Investment, 28 W20 Routes
Ryanair, Europe’s No.1 airline, today (3 Dec) launched its new base at Paris Beauvais with 2 based aircraft (an investment of $200m) and 28 routes connecting Paris Beauvais to over 10 countries across Europe.
Ryanair’s new Paris Beauvais base will deliver: • 2 based aircraft ($200m investment). • Connections to business hubs such as Barcelona, Dublin, Lisbon, Madrid & Milan; holiday destinations including Alicante, Bari, Faro & Thessaloniki; and city break options such as Krakow, Rome & Porto. • 28 routes in W20. • Over 2,300 direct and indirect jobs.
To celebrate the opening of its new Paris Beauvais base, Ryanair has launched a seat sale with fares available from just €14.99, for travel until March 2021, which must be booked by midnight Monday (7 Dec) only on the Ryanair.com website. With 28 routes to choose from, passengers across Europe can book a much-deserved trip to Paris or the surrounding Beauvais and Oise regions – the perfect complement to a Parisian stay. A wealth of beautiful sites awaits in these nearby regions – each less than 90 minutes from the French capital. Take in the stunning architecture, roam the beautiful cobbled streets and learn about some unique French heritage in the likes of Senils, Pierrefonds and Compiègne.
Ryanair’s CEO, Eddie Wilson said:
“We are delighted to launch a new French base which represents a $200 million investment at Paris Beauvais Airport. This development will create over 2,300 direct and indirect jobs and with the recent encouraging news that vaccines will soon be available, we are pleased to continue delivering growth to the region despite the challenges of the Covid-19 pandemic.
This is an important development for Ryanair in France, as we continue to work closely with Paris Beauvais airport. Beauvais delivers efficient operations and competitive airport charges, paving the way for traffic growth and new routes.
To celebrate the launch of our new Paris Beauvais base,, we are launching an unmissable seat sale, with prices starting at €14.99 for travel until March 2021, available until midnight Monday (7th December). Having just extended the waiving of our flight change fee, any customers that have to change their December or January flights, can make changes to their booking without incurring a flight change fee, up to 30th September 2021. A much-deserved Parisian getaway is only a click away so to avoid disappointment, we advise customers to act fast and book directly on www.ryanair.com before these amazing low fares are snapped up!
François Rubichon, Paris Beauvais Airport’s Chairman of the Supervisory Board, said:
“The launch of this Ryanair base is a historic day for Paris-Beauvais airport and an achievement for all our teams. Being the first base opened by Ryanair since the start of the crisis is an essential element to show the importance of the airport in the network of the first european airline. We are happy to celebrate this symbolic day with his CEO Eddie Wilson, despite the very difficult times of our industry. From today, the airport is therefore ready to start a new page of its history with Ryanair, and we want to wish a very warm welcome to its crew, its two first
Deliveries Start Early In 2021 And Run Until Dec. 2024
Value Of 210 X 737 Firm Order Exceeds $22 Billion
Ryanair, Europe’s largest airline, today (3 Dec. 2020) signed a purchase agreement with Boeing for 75 new MAX-8200 aircraft, which increases its firm order for the Boeing “Gamechanger” aircraft from 135 to 210, with a total value of over $22bn. Now that the Boeing MAX aircraft has been certified by the FAA to return to service, Ryanair expects to take the first deliveries of these new fuel efficient and environmentally friendly aircraft from early 2021, and has confirmed 210 firm orders with Boeing for these gamechanger aircraft, which will be delivered over a 4-year period between Spring 2021 and December 2024.
Ryanair, which (prior to the Covid-19 crisis) was on track to carry over 150m passengers last year, will use these new aircraft to grow its low fare services into new EU countries and markets, which will incentivize Europe’s consumers and its travel industry to recover from the Covid-19 pandemic, as quickly as multiple vaccines are rolled out in 2021, and life returns to normal. Ryanair and Boeing have agreed revised delivery dates, and have also agreed compensation for the direct costs incurred by Ryanair over the past 18 months due to these delivery delays, although some of this compensation has been factored into a modest reduction in the pricing of this new aircraft order which has encouraged Ryanair to increase the firm order from 135 to 210 aircraft.
The Boeing 737 MAX-8200 aircraft is a “Gamechanger” for Ryanair’s customers and Europe’s consumers. This aircraft, when delivered, will be the most audited, most regulated in aviation history. The aircraft performance is exceptional, as it delivers 8 more seats per flight, yet burns 16% less fuel, and lowers noise emissions by 40%. This new 197 seat Boeing aircraft is the perfect sized platform to allow Ryanair expand and grow its low fare services across Europe over the next decade. This new Boeing order helps Ryanair to lower its cost base and return to growth across Europe in 2021, by delivering lower fares to customers, as well as a lower CO2 and noise footprint, making Ryanair Europe’s greenest, cleanest airline, and helping Ryanair reach its target of being carbon neutral by 2050.
Boeing’s President & CEO Dave Calhoun said:
“Ryanair will continue to play a leading role in our industry when Europe recovers from the Covid-19 pandemic and air traffic returns to growth across the continent. We are gratified that Ryanair is once again placing its confidence in the Boeing 737 family and building their future fleet with this enlarged firm order.
Boeing remains focused on safely returning the full 737 fleet to service and on delivering the backlog of airplanes to Ryanair and our other customers in the new year. We firmly believe in this airplane and we will continue the work to re-earn the trust of all of our customers.”
Ryanair’s Group CEO Michael O’Leary said:
“We are pleased and proud to place this enlarged order with Boeing, who have successfully completed the return to service of the Boeing MAX aircraft. The Boeing MAX is a fabulous aircraft with more seats, more leg room, lower fares, lower fuel consumption, and it sets incredible environmental standards, including 40% less noise and lower CO2 emissions.
We hope to take delivery of at least 50 of these aircraft in 2021, subject to Boeing recovering its manufacturing output to deliver them. For as long as the Covid-19 pandemic depresses air travel, we will use these new aircraft to replace some of our older Boeing NG fleet, which will remain grounded until pre-Covid demand returns. But as soon as the Covid-19 virus recedes – and it will in 2021 with the rollout of multiple effective vaccines – Ryanair and our partner airports across Europe will – with these environmentally efficient aircraft – rapidly restore flights and schedules, recover lost traffic and help the nations of Europe recover their tourism industry, and get young people back to work across the cities, beaches, and ski resorts of the EU.
We sincerely thank our partners in Boeing, who have worked closely with us over the last 18 months to reschedule aircraft deliveries, to provide fair compensation to reflect those costs which Ryanair has incurred through these delivery delays and to agree this new enlarged aircraft order. We are working closely with Boeing and our senior pilot professionals to assist our regulator EASA to certify these aircraft in Europe, and to complete the training of our pilots and crews across our 3 new Boeing MAX simulators in Dublin and Stansted.
We are extremely grateful to our shareholders who have recently supported a €1.25 billion fundraising, without which we could not have placed this large but very timely aircraft order during a once in a century downturn in the airline industry. We believe our people will enjoy flying these exciting new aircraft, which will, we hope, allow us to recruit/train many thousands of new pilots and cabin crew over the next 5 years. The Board and people of Ryanair are confident that our customers will love these new aircraft, they will enjoy the new interiors, the more generous leg room, the lower fuel consumption and the quieter noise performance, but most of all, they will love the lower fares, which these aircraft will enable Ryanair to offer not just in 2021, but for the next decade, as Ryanair leads a strong recovery of Europe’s aviation and tourism industry out of the 2020 Covid-19 crisis.”
Due To The Impact Of Covid-19 Travel Restrictions
Ryanair Holdings plc today (2 Dec) released November traffic statistics as follows:
|
2019
|
2020 |
Growth |
|
Ryanair Group
|
10.9m |
2.0m |
-82%
|
| Rolling Annual |
151.6m |
61.4m |
-60%
|
An Increase In Demand Sees 24 Extra Flights Added To Christmas Schedule
Ryanair, Europe’s no. 1 airline, today (01 Dec) announced even further additions to its Christmas schedule as a result of increased demand across the network, commencing from 16th December.
In response to strong demand and as part of its commitment to bring families and friends together this Christmas, Ryanair is pleased to announce a total of 24 additional flights from Dublin, London Stansted, London Gatwick, Porto and Bari. This follows recent additional flights from Paris Beauvais, Manchester, Malaga and Budapest to name a few.
Ryanair has launched a very merry seat sale with cracking fares available from just £19.99 for travel from 16th Dec 2020 – 3rd Jan 2021, allowing people across Europe to travel and celebrate this Christmas and New Year with their families.
| ROUTE |
EXTRA FLIGHTS |
| Dublin – London Stansted |
11 |
| Dublin – London Gatwick |
11 |
| London Stansted – Porto |
1 |
| London Stansted – Bari |
1 |
Ryanair’s Director of Commercial, Jason McGuinness said:
“We are delighted to announce a further 24 flights this December and January as a result of increased demand this Christmas – just in time to fly everyone home to unite with loved ones.
To celebrate, we are releasing seats for sale from just £19.99 for travel between 16th Dec – 3rd Jan which are available for booking until midnight on Thursday, 3rd December. Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”
An Increase In Demand Sees 24 Extra Flights Added To Christmas Schedule
Ryanair, Europe’s no. 1 airline, today (01 Dec) announced even further additions to its Christmas schedule as a result of increased demand across the network, commencing from 16th December.
In response to strong demand and as part of its commitment to bring families and friends together this Christmas, Ryanair is pleased to announce a total of 24 additional flights from Dublin, London Stansted, London Gatwick, Porto and Bari. This follows recent additional flights from Paris Beauvais, Manchester, Malaga and Budapest to name a few.
Ryanair has launched a very merry seat sale with cracking fares available from just €19.99 for travel from 16th Dec 2020 – 3rd Jan 2021, allowing people across Europe to travel and celebrate this Christmas and New Year with their families.
| ROUTE |
EXTRA FLIGHTS |
| Dublin – London Stansted |
11 |
| Dublin – London Gatwick |
11 |
| London Stansted – Porto |
1 |
| London Stansted – Bari |
1 |
Ryanair’s Director of Commercial, Jason McGuinness said:
“We are delighted to announce a further 24 flights this December and January as a result of increased demand this Christmas – just in time to fly everyone home to unite with loved ones.
To celebrate, we are releasing seats for sale from just €19.99 for travel between 16th Dec – 3rd Jan which are available for booking until midnight on Thursday, 3rd December. Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”
Up To £25 Off Return Flights All Weekend
Ryanair, Europe’s No. 1 airline, is today (Saturday, 28th Nov) launching a weekend Cyber Sale, with up to £25 OFF return flights across 1,600 routes for travel from 1st December 2020 until 31st January 2021. This amazing travel offer is available from 00:01am, Saturday 28th November until midnight, Sunday 29th November so act fast – weekends tend to fly by!
With 1,600 routes available, passengers can take a much-deserved weekend trip, make a winter sun break for it to a favourite beach destination or fly home to their families at Christmas – saving up to £25 OFF on return flights.
Ryanair’s Director of Marketing, Dara Brady said:
“Cyber sale weekend has landed and our ‘Up to £25 OFF return flights’ offer is sure to really take off. This unmissable offer will see passengers saving up to £25 off return flights for Christmas family reunions, winter sun holidays and weekend breaks throughout December until the end of January 2021.
Book now until midnight tomorrow, Sunday 29th November for travel from 1st December 2020 until 31st January 2021 across 1,600 routes an get up to £25 OFF your flight. To avail of this special offer, customers must act fast and visit the Ryanair.com website to book their flights.”