Ryanair, Europe’s No.1 airline, today (20 Nov) announced it will extend the waiving of its flight change fee for all customers who book in December 2020 and January 2021. This gives Ryanair customers peace of mind and greater flexibility should their travel plans change, allowing them to move their flight with no change fee up to 30^th September 2021.

Customers that book in December and January but who are unable to travel on their intended dates can easily change their flight – hassle free and move to a new date up to 30^th September. Changes must be made at least 7 days prior to the departure date of the original booking.

 

Ryanair’s Director of Marketing & Digital, Dara Brady said:

“Plans change, so in order to provide as much flexibility and confidence as possible for our customers, we have extended the waiving of our flight change fee for all December and January bookings.

Customers can book trips for Christmas, Easter and the summer with confidence knowing that if they need to postpone their travel plans, they can move with zero change fee.

 Customers can now plan to see families at Christmas, or book Easter/summer holidays, safe in the knowledge that if plans change, they can move their flights without additional change fees”.

Ryanair, Europe’s no. 1 airline, today (17 Nov) announced additional flights commencing from the 17th Dec, allowing family and friends to finally reunite this year.

In response to strong demand and as part of their commitment to bring families and friends together this Christmas, Ryanair is pleased to announce a total of 24 additional flights from Belgium, France, Greece, Italy, Portugal, Romania, Spain and the UK.

Ryanair has launched a merry seat sale with fares available from just £19.99, for travel from 17^th Dec – 9^th Jan, allowing people across Europe to travel and celebrate this Christmas and New Year with their loved ones.

 

ROUTE	WEEKLY FLIGHTS
Bucharest–Charleroi	3 (+1)
Charleroi–Athens	4 (+1)
Gothenburg–Malaga	3 (+1)
Gothenburg–Alicante	4 (+2)
London Stansted–Athens	9 (+2)
London Stansted–Bucharest	9 (+5)
London Stansted–Budapest	12 (+1)
London Stansted–Malaga	13 (+1)
London Stansted–Seville	2 (+1)
Manchester–Fuerteventura	3 (+1)
Manchester–Lanzarote	6 (+3)
Milan Bergamo–Gran Canaria	3 (+2)
Milan Bergamo–Tenerife	4 (+2)
Paris Beauvais–Porto	16 (+1)

 

Ryanair’s Director of Commercial, Jason McGuinness said:

 “We are delighted to announce an additional 24 flights this December and January, just in time to fly everyone home to celebrate Christmas with their families and friends.  

To celebrate, we are releasing seats for sale from just £19.99 for travel between 17 ^th Dec – 9^th Jan, which are available for booking until midnight on Thursday, 19^th Nov. Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair, Europe’s no. 1 airline, today (13 Nov) announced additional domestic flights from 4^th Dec, following the UK Govt’s ‘travel window’ announcement permitting students to travel home for Christmas.

The student ‘travel window’ states that universities should revert to online teaching to allow students to travel home between 3^rd – 9^th Dec and Ryanair is delighted to facilitate students returning to their families during this period. As part of our commitment to get students home for Christmas we are pleased to announce a new Edinburgh- Stansted route operating twice weekly between 4^th Dec-8^th Jan.

Ryanair also serves 3 other UK domestic routes that will allow students travel home ahead of the busy Christmas season – Derry – Liverpool; Belfast – Stansted & Edinburgh – Derry.

 

ROUTE	WEEKLY FLIGHTS
London Stansted – Edinburgh [New Route]	2
Derry – Liverpool	4
Belfast – Stansted	2
Edinburgh – Derry	3

 

To help families reunite this winter, Ryanair has launched a special seat sale with fares available from just £19.99, for travel from 4^th Dec – 8^th Jan, allowing students to travel home as well as return to university again in the New Year.

 

Ryanair’s Alejandra Ruiz said:

“We welcome this ‘travel window’ guidance which allows students the opportunity to fly home to their families and friends, in advance of the busy Christmas travel rush.

To celebrate, we are releasing seats for sale from just £19.99 for travel between 4^th Dec-8^th Jan, which are available for booking until midnight on Monday, 16^th Nov. Since these amazing low fares will be snapped up quickly, customers should log onto www.ryanair.com and avoid missing out.”

Ryanair today (Thurs 12^th Nov) condemned Leo Varadkar’s statement advising Irish citizens “not to book flights home for Christmas yet”, which comes less than a week after the EU “Traffic Light” System was adopted by the Irish Govt.

Ryanair calls on the Tánaiste to confirm his support for the EU “Traffic Light” System, which allows Irish people to return home for Christmas with a negative Covid test,  3 days prior to arrival, and similarly allows EU citizens living in Ireland to travel to their home countries during the Christmas season with a negative Covid test result.

 

A spokesperson for Ryanair said:

“The EU ‘Traffic Light” travel system, designed by the ECDC (European Centre for Disease Control), gives people the certainty they need to book flights. It allows Irish citizens to travel home for Christmas with a negative test result, and similarly allows EU citizens to also fly home for the Christmas season.

Aviation is a critical part of national infrastructure and the Tánaiste, who is responsible for job creation, should be supporting the “Traffic Light” system instead of undermining it”.

Ryanair today (Tues, 10^th Nov) gave a cautious welcome to the Government’s announcement of an airport rebate scheme, although its short duration of just three months will not be sufficient to reverse the traffic collapse suffered by Irish aviation and tourism this year.

Ryanair, however, regrets that it has no details of this new scheme, which was announced without any consultation with Irish airlines.

A Ryanair spokesperson said:

“Three months of rebates does not go far enough. We urge Minister Ryan to adopt the Aviation Task Force recommendation to fund airport rebates for a period of three years.

Over 325,000 people are employed in the Irish Tourism industry and depend on airlines to deliver customers. If our Aviation and Tourism industries are to have any chance of rebounding to pre-Covid levels, then a structural package of incentives is required over three years – not three months – to support this industry on which so many people depend for their livelihoods”.

91% Pasażerów Ocenia Lot “Doskonale/Bardzo Dobrze/Dobrze”

Ryanair, dziś (4 listopada) opublikował październikowe statystyki w zakresie obsługi klienta:

• Punktualność Ryanaira wyniosła 97%

Ryanair opublikował także październikowe wyniki ankiety ‘Rate My Flight’, w których 91% z prawie 45.000 respondentów oceniło swój lot “doskonale/bardzo dobrze/dobrze”, pasażerowie wysoko ocenili załogę pokładową (94%), serwis na pokładzie (92%), proces wejścia na pokład (88%) oraz wybór posiłków i napoji (86%).

Październik – Rate My Flight	Doskonale/Bardzo dobrze/dobrze
Ogólne wrażenie	91%
załoga pokładowa	94%
serwis na pokładzie	92%
Wybór posiłków i napoji	88%
proces wejścia na pokład	86%

Dara Brady z Ryanaira powiedział:

“Linie lotnicze Grupy Ryanair przewiozły w październiku 4,1 miliona pasażerów, a nasza punktualność wyniosła 97%.  

Cieszymy się, że aż 91% pasażerów z prawie 45.000 respondentów ankiety „Rate my flight” oceniło październikową podróż Ryanairem „doskonale/bardzo dobrze/dobrze”. Aplikacja „Rate my flight” pozwala ocenić poszczególne aspekty w realnym czasie zaraz po wylądowaniu. Bardzo dziękujemy za wszystkie oceny, które są dla podstawą do stałej poprawy jakosci” 

Opinie naszych pasażerów są dla szczególnie ważne  w czasie pandemii, kiedy stale monitorujemy skuteczność naszych nowych zasad lotów w reżimie sanitarnym i wspólnie z naszymi pracownikamu dbamy o to, aby były one przestrzegane.”

91% Of Customers Rate Ryanair Excellent/Very Good/Good

Ryanair today (4 Nov) released its October customer service statistics, which demonstrate that:

• 97% of Oct flights arrived on-time.

Ryanair also released its Oct ‘Rate My Flight’ customer experience scores, which show 91% of nearly 45,000 respondents rated their flight ‘Excellent/Very Good/Good’, with high ratings for crew friendliness (94%), onboard service (92%), boarding (88%) and range of food & drink (86%).

Rate My Flight	Excell/V Good/Good
Customer Experience	91%
Crew Friendliness	94%
Onboard Service	92%
Food & Drink Range	86%
Boarding	88%

Ryanair’s Dara Brady said:

“Ryanair Group Airlines carried 4.1m customers in October, and we are pleased that over 97% of our flights arrived on-time.

We’re delighted that 91% of customers surveyed (nearly 45k) who have been flying with our new health guidelines, rated their Ryanair flight in October as ‘Excellent/Very Good /Good’ using Ryanair’s Rate My Flight feature, which allows all customers to provide real-time reviews of their flights via the Ryanair app and email.

This feedback is particularly welcomed during these times of Covid, when we are regularly assessing the effectiveness of our new health measures and as we continue to work with our people to ensure our guidelines are followed.”